Receptionist

at  Harveys Point

Do you want to join a certified Great Place to Work? With over 90% of our Team saying they are proud to work at Harvey’s Point, we pride ourselves on being an employer of choice.
At Harvey’s Point, we have a reputation for outstanding customer service and fabulous cuisine. To achieve this reputation, every member of our team is a vital component and given the opportunity to flourish.
Due to our business expanding, we currently have an opportunity for a hardworking and self-motivated individual to join our Front Office Team as a Front Desk Receptionist/ Reservations Agent
The successful candidate will be able to work on their own initiative, be reliable, a good communicator, a team player and have a passion to work in the hospitality industry.

JOB DESCRIPTION

The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.

JOB REQUIREMENTS:

This is a full-time role

• Good command of English in both verbal and written communication

A natural ability to sell the Harvey’s Point Experience
Confident with a pleasant disposition and well-groomed
Ability to work under pressure in a fast-paced environment
Working on rotating shifts, including weekends
Experience in revenue management systems desirable
Knowledge of Hotsoft PMS an advantage

RESPONSIBILITIES:

Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations
Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required
Take ownership of guests’ issues and take action to resolve them immediately

This is a full-time role

• Good command of English in both verbal and written communicatio