Receptionist

at  Harveys Point

Do you want to join a certified Great Place to Work? With over 90% of our Team saying they are proud to work at Harvey’s Point, we pride ourselves on being an employer of choice.
Join our award-winning team at Harvey’s Point Hotel as Receptionist/Reservations Agent.

CANDIDATE REQUIREMENTS:

• This is a full-time temporary contract covering maternity leave
• Good command of English in both verbal and written communication
• A natural ability to sell the Harvey’s Point Experience
• Confident with a pleasant disposition and well-groomed
• Ability to work under pressure in a fast-paced environment
• Working on rotating shifts, including weekends
• Experience in revenue management systems desirable
• Knowledge of Hotsoft PMS an advantage

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

ROLE AND RESPONSIBILITIES:

• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required
• Managing and handling phone reservations & answering customers queries.
• Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations
• Take ownership of guests’ issues and take action to resolve them immediately
• To carry out cash handling procedures in accordance with Company Policy
• To undertake general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area.
• To keep up to date with room prices and special offers to provide accurate information to guests.