Receptionist

at  HCA Healthcare UK

SALARY: £27,352 PRO RATA

We’re looking for a Receptionist to join our Primary Care Team based in our prestigious clinic in Central London.
As a Receptionist, you’ll be the welcoming face of the company, you will be required to provide a warm, friendly and knowledgeable service at all times, as well as being immaculately presented in the front of house uniform. You will be expected to provide an emphatic and efficient patient experience from start to finish.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Reception but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

• To meet and greet all patients, visitors, GP’s and staff and assist with their enquiries
• To have a good understanding of the medical system and the relevant Microsoft office programs
• Issuing clients with the necessary paperwork and explaining forms
• Dealing with face to face, telephone and E-Mail queries with an excellent telephone manner and communication skills
• To work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey
• To be visible accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on site enquiries or escalation of complaints to the Senior Receptionist as needed. In this role you will learn from our leading experts and will contribute the vital care of our patients, as a valued member of the HCA Group.