Receptionist - Hearing Clinic

at  WS Audiology Americas

HearCANADA is hiring a full-time, permanent Client Care Coordinator for our Thornhill, Ontario hearing clinic. As a Client Care Coordinator, you will be responsible for reception and patient-care duties within the clinic. Typical hours of work are Monday - Friday 8:30 am - 4:30 pm.

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in HearCANADA branding and marketing initiatives (attending community-based events, marketing collateral drop-offs, networking with other healthcare providers)
• Assist clinical team members with sanitization and equipment as directed