Receptionist (Housing)

at  St Patricks Community Support Centre

Description
The Housing Services receptionist supports our housing team and is a first point of contact for residents living in our lodging house. You will need to be comfortable working with a diverse group of people and managing a range of administrative tasks.
Main Duties
The position is responsible for managing the switchboard and reception area, ensuring a professional, respectful and friendly service is provided to residents, people seeking housing, and other stakeholders in accordance with the St Patrick’s vision, mission and values
The position is Part-Time, 15 hours per week to be worked on Monday, Thursday & Friday (9.30am - 2.30pm).

Effective switchboard management including prompt answering of calls, redirecting as appropriate and taking accurate messages
Deliver a professional and effective reception service including greeting visitors/residents/customers/stakeholders in a pleasant and professional manner and ensuring the reception area is clear and tidy
Carry out photocopying, word processing and other clerical duties as directed
Organise courier services and other deliveries in accordance with correct procedures
Process and distribute correspondence on a daily basis
Assist in the maintenance of the office filing system, including company records and documents
Order and purchase supplies and maintain accurate records
About you
Delivery of quality service provision
High level administrative support and data entry
Contribute to excellent service in homelessness and housing first principles.
Passion for delivering high quality and responsive customer service
Able to work autonomously and as part of a team
Able to remain calm when faced with a challenging situation or issue
Hold or be willing to get a National Police Check
Essential Criteria
Demonstrated experience in a reception/administration role
Strong organisational, prioritisation skills and attention to detail
Intermediate computing knowledge, including Microsoft Office and database administration
Demonstrated clerical skills, including word processing, record keeping and filing
Excellent communication skills (both written and verbal)
Strong problem solving skills and ability to work well under pressure
Desirable Criteria
Experience working in the community services industry and/or property management