Receptionist

at  International Rescue Committee

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world’s largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you’re a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
Job Overview: The receptionist provides general office support with a variety of clerical activities and related tasks. They greet, welcome, and direct visitors and clients appropriately; notifying staff of visitor/client arrivals. They maintain the lobby and front desk and coordinate telecommunications and check-in systems.

JOB REQUIREMENTS:

• High school diploma or equivalent education or work experience.
• Minimum 1 year relevant work experience in administration, reception, or other experience in providing professional customer service.
• Desire to work as a team member and demonstrated experience working with diverse communities and cultures.
• Must be well-organized, reliable, professional, detail oriented and flexible.
• Ability to work independently, be a self-starter and maintain responsibility for multiple tasks.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to speak in a clear and friendly manner over the phone.
• Ability to greet clients and visitors in a friendly and welcoming manner when face-to-face.
• Demonstrated proficiency with Microsoft Office programs including Excel, Word, and Outlook.
• Excellent communication skills, with fluency in spoken English. Bilingual ability in one of the predominant languages of the local client base a plus.

• Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. Manage flow of visitors during peak periods such as open office hours.
• Treat all staff, clients and guests with respect, professionalism, kindness, and dignity.
• Answer and direct incoming telephone calls. Refer inquiries from clients and guests to the appropriate staff.
• Make appointments and conduct follow-up calls. Manage voicemail system and send messages to appropriate staff.
• Ensure staff, clients and guests are checking-in when they arrive to the IRC using the online Proxyclick system and provide other programmatic support, such as receiving documents from clients and directing them to appropriate staff.
• Provide referrals and information on IRC programs and services. Refer non-IRC clients to appropriate internal and external resources.
• Maintain and tidy up the lobby, the classroom, the conference room, the small and large huddle rooms periodically throughout the day.
• Maintain up-to-date information on front desk processes and procedures and update lobby bulletin boards with up-to-date information/flyers.
• Order and maintain stock of needed office supplies. Review inventory and monitor prices.
• Provide clients and donors with access to the donation store as appropriate and assist staff with maintaining donations inventory.
• Maintain office equipment including copier and projector in good working order; escalate issues as needed.
• Receive and distribute mail and packages. Process outgoing mail and deposit in mailbox on daily basis.
• Other tasks and projects as assigned.