Receptionist/ Junior HR administrator

at  Discovery Care Group

Job Summary
We are looking for a motivated and organized individual to join our team as a Receptionist & Junior HR Administrator at our care company. This dual-role position is essential for ensuring a welcoming environment for visitors and residents’ families while providing crucial HR administrative support to our team. The ideal candidate will be compassionate, detail-oriented, and eager to develop their skills in both customer service and HR.
Key Responsibilities

Reception Duties

• Front Desk Management: Greet visitors, residents’ families, and staff warmly, managing all incoming calls, emails, and messages efficiently.
• Visitor Management: Log all visitors and contractors accurately, ensuring compliance with health and safety regulations and infection control protocols.
• Resident & Family Support: Offer assistance to families and visitors, providing updates on visitation protocols and regulatory requirements.
• Emergency Response: Act as the first point of contact in emergencies, following safety protocols to ensure visitor and resident well-being.

HR Administrative Duties

• Administrative Support: Support the HR team with document preparation, filing, data entry, and responding to HR-related inquiries.
• Recruitment Support: Assist with posting job openings, screening CVs, and scheduling interviews, helping to create a positive candidate experience.
• Onboarding: Coordinate new hire onboarding by preparing welcome packets, collecting necessary documents, and scheduling initial training.
• Employee Record Management: Maintain accurate employee records, ensuring compliance with data protection laws, such as GDPR.
• Policy and Compliance: Help implement company policies and procedures, supporting audits and maintaining organized documentation.
• Payroll & Benefits: Assist with payroll data entry, attendance tracking, and benefits enrollment records, addressing basic payroll questions.

General Office Support

• Training and Development: Coordinate training sessions, track completion records, and manage feedback surveys.
• Office Maintenance: Maintain a tidy and welcoming reception and office area, restocking supplies and supporting company events as needed.

Skills and Qualifications

• Experience: Previous experience in a customer service or administrative role is desirable. This is an entry level position so anyone is welcome to apply.
• Interpersonal Skills: Friendly, compassionate, and professional demeanor, with strong communication skills for interacting with families, staff, and candidates.
• Attention to Detail: Strong organizational abilities, with accuracy in record-keeping and compliance-related tasks.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and google workspace. Familiarity with HR software is a plus.
• Confidentiality: Ability to handle sensitive information with discretion and comply with GDPR and other data protection standards.
• Time Management: Capable of prioritizing tasks efficiently and managing multiple responsibilities.

Benefits

• Competitive salary and benefits
• Opportunity for growth in HR and administration within a supportive environment
• Professional development and training to enhance skills
• A meaningful role contributing to the well-being of residents and their families

Reception Duties

• Front Desk Management: Greet visitors, residents’ families, and staff warmly, managing all incoming calls, emails, and messages efficiently.
• Visitor Management: Log all visitors and contractors accurately, ensuring compliance with health and safety regulations and infection control protocols.
• Resident & Family Support: Offer assistance to families and visitors, providing updates on visitation protocols and regulatory requirements.
• Emergency Response: Act as the first point of contact in emergencies, following safety protocols to ensure visitor and resident well-being

HR Administrative Duties

• Administrative Support: Support the HR team with document preparation, filing, data entry, and responding to HR-related inquiries.
• Recruitment Support: Assist with posting job openings, screening CVs, and scheduling interviews, helping to create a positive candidate experience.
• Onboarding: Coordinate new hire onboarding by preparing welcome packets, collecting necessary documents, and scheduling initial training.
• Employee Record Management: Maintain accurate employee records, ensuring compliance with data protection laws, such as GDPR.
• Policy and Compliance: Help implement company policies and procedures, supporting audits and maintaining organized documentation.
• Payroll & Benefits: Assist with payroll data entry, attendance tracking, and benefits enrollment records, addressing basic payroll questions