Receptionist - Maple Ridge Memory Care Campus

at  HallKeen Management

JOB DESCRIPTION:

Front Desk Receptionist is responsible for operating telephone/communication center and serving as the
information/referral center for all residents, staff, and departments. Provides services and support to staff in a
manner that meets or exceeds community expectations.
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or

without appropriate reasonable accommodation.

• Answers incoming telephone calls in a cheerful and marketing-oriented way, determines purpose of callers,

and forwards calls to appropriate personnel or department.

• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other

information and refers other specific questions to appropriate staff.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Collects rent checks from residents and family members and provides needed information to Business

Office Manager.

• Collects money for meal tickets, etc.
• May perform other duties as assigned.

Minimum Qualifications:

• High school diploma or general education degree (GED); or one to three years related experience and/or

training; or equivalent combination of education and experience.

• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple

correspondence.

• Able to effectively present information in one-on-one and small group situations to customers, clients, and

other employees of the organization.

• Able to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Able to deal with problems involving a few concrete variables in standardized situations.

• Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work

various schedules and shifts as needed.

Please refer the Job description for details