Receptionist- Mat cover

at  Talbot Hotel Carlow

Talbot Hotel Carlow, part of the Talbot Collection are currently recruiting for part-time Receptionists to join our team.

OVERALL JOB PURPOSE:

To ensure a friendly and efficient 4 Star service throughout the property and to supervise all areas of the hotel ensuring the maintenance of agreed company standards. To deliver exceptional friendly service at all times, to every guest, in line with the Talbot Collection ‘Empower Your Excellence’ customer service program. To be respectful, polite, friendly, and unfailingly helpful in all your dealings with guests and colleagues alike, recognising that you are an ‘ambassador’ of the Talbot Collection at all times.
The Talbot Collection are one of the Best Places to Work in Hospitality 2024 as awarded by the Great Place to Work. Come experience it for yourself and join our team.

MAIN DUTIES:

• To greet guests on arrival in a warm and welcoming manner;
• To handle guest check in procedure;
• To have complete product knowledge of the hotel services & facilities and to communicate these to guests as required;
• To ensure that all charges are correctly posted to guest bills;
• To action all guest enquiries by phone or in person in a professional and friendly manner;
• To ensure that the guests needs and requirements are met;
• To ensure accounts are set up for functions or syndicates;
• To liaise with housekeeping with reference to the allocation of rooms;
• To ensure that all floats are maintained to the appropriate levels;