Receptionist

at  Mayflower

POSITION DESCRIPTION – RECEPTIONIST (BRIGHTON SITE)

Care without Compromise
Reviewed January 2025
Position Title: Receptionist Reports To: General Manager
Supervising: NA Liaises With:
Residents and resident
families/advocates, employees,
contractors, public
Employment Instrument: Mayflower Health and Aged Care Employees Enterprise Agreement 2021
Classification: Wage Skills Group 4 and 6

POSITION DESCRIPTION – RECEPTIONIST (BRIGHTON SITE)

Care without Compromise

Reviewed January 2025

• Manage meeting room booking
• Organising training sessions and meetings
• Manage the allocation and ordering of uniforms, access cards and name badges
• Ensuring induction documentation is utilised and filed for team members and

agency workers.
Reporting and

Documentation

• Log maintenance concerns or identified faulty equipment and monitor progress to

completion

• Undertake regular reporting as required
• Maintaining up to date registers and records for team members
• Update RAC and ILU evacuation list

Communication • Preparing and coordinating internal and external correspondence

• Preparing meeting documentation including agenda’s, meeting minutes and

undertake minute taking duties as requested

• Maintaining staff noticeboards
• Respond the resident request using a person-centred approach

Leadership • Through interactions and duties maintain Mayflowers mission, values and policies
Compliance • Act in accordance with Mayflower values

Work Health Safety • Comply with the OHS Act 2004

• Take reasonable care to ensure your own safety, not place others at risk by any act

or omission, follow safe work practices and procedures, use and care for
equipment as instructed, not wilfully and recklessly interfere with safety
equipment, report hazards and injuries, and cooperate with Mayflower to meet
OHS obligations.

RESPONSIBILITIES/DUTIES

Quality Service • Manage general reception and associated administration duties

• Binding of visitor register books for facility when needed.
• Point of contact and management of incoming and outgoing parcel/ mail/courier

services for staff and residents

• Manage stationery supplies and ordering for Brighton RAC
• Assist Finance with general administration as required
• Assist residents with bookings for outings, making appointments etc
• Assist residents with lunch and dinner vouchers
• Maintain currency of Resident & NOK Mailing List, building and Resident Alpha List

undertake minute taking duties as requested

• Maintaining staff noticeboards
• Respond the resident request using a person-centred approac