Receptionist

at  MedHQ

JOB SUMMARY: The Receptionist provides friendly, efficient and exceptional customer service when receiving guests at the center. This position is multifocal with involvement in many business functions.

TECHNICAL SKILLS GENERAL BUSINESS OPERATIONS WITH ABILITIES, SKILL, KNOWLEDGE REQUIRED FOR SUCCESS IN THE WORK ENVIRONMENT:

Patient registration is performed with accuracy when verifying patient information.
Verifies patient registration on date of service in patient accounting system and alerts clinical personnel of patient arrival.
Places and arranges all necessary forms in patient chart for clinical personnel use to document care.
Verifies assembly of medical record content is complete prior to patient’s admission.
Receives patient on date of service, including verification of patient identification, and patient acknowledgement of services.
o Provides with instruction all documents requiring patient signatures.
Collects patient financial responsible co-payments or deductible payments upon admission; secures
payment.
Maintains appearance of waiting room in neat and orderly condition.
Maintains stock of beverages & supplies for visitors.
Manages all incoming telephone calls and directs to correct team member.
Maintains friendly and polite phone etiquette and a thorough working knowledge of phone system.
When away from reception area provides patients or visitors with contact information of how to reach another member of the staff for assistance.
When directed, communicates changes to surgery schedule (delay, cancel, change dates, times, etc.)
and distributes to other team members for immediate notification.

QUALIFICATIONS:

Must be a high school graduate (or GED equivalent).
Previous experience in customer service, health care industry preferred.
Knowledge of medical terminology
Computer literate
Knowledge of surgical procedures & terminology is desirable.
Must possess exceptional interpersonal skills.
Must possess exceptional communication skills.
Language Ability:
Read, analyze, and interpret and insurance company coverage plans. Effectively communicate information and respond to questions from physicians, peers, managers.

ESSENTIAL JOB RESPONSIBILITIES WITH DEMONSTRATED COMPETENCY

Possesses ability to work with all members of the health care team.
Demonstrates high ability to interact with customers in a friendly, efficient and professional manner.
Possesses knowledge and is skillful in effective verbal and written communication.
Demonstrates ability to request payment due at time of services, holding patient accountable for terms of payment communicated prior to date of service.
Demonstrates ability to operate credit card payment device, including receipt of cash or checks.
Demonstrates ability to reconcile payment register at end of business day.
Demonstrates high level of organizational skills, keeping patient intake flow smooth and efficient.
Maintains reception desk in orderly and clean condition.
Prepares medical charts in advance of date of service.
Demonstrate abilities to perform independently with minimal supervision.
Protects patient privacy during direct patient contact and abides to HIPAA standards upholding the privacy and security of PHI and ePHI.