Receptionist

at  Mersey Care NHS Foundation Trust

The purpose of this post is to provide a comprehensive receptionist and administrative service to an excellent standard, ensuring a high level of customer care service to the reception areas across the Corporate Division.
The post holder is expected to work with the
minimum of supervision to co-ordinate his/her activities to ensure that an efficient service is provided. The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information. The post holder
should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail. He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such
a way as to make a direct and positive contribution to the organisation.
It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.
Planned Shortlisting- 2-Sept-2024
Planned Interviews- 9-Sept-2024
Co-ordinate and facilitate outpatient clinics held within the building ensuring all required
demographical information is checked at every visit.
2. Inform staff of visitor’s arrival for appointment.
3. Book and cancel Meeting Rooms for Staff via the Room Booking System.
4. Issue visitors with appropriate identification badges ensuring the completion of
appropriate documentation on arrival.
5. Maintain a log of all activities relating to the reception area as dictated by Trust Policy
and Procedure.
6. Operate the security doors to the reception areas activating the door release switch.
7. Responsible for the safe keeping of keys and other equipment and ensure that
procedures for the issuing and retention of such items of equipment are followed.
8. Responsible for the safe delivery and collection of mail from the building.
9. Arrange for taxis and internal/external ambulances for service users and staff
members when requested.
10.Ensure the security of the reception area is not compromised and that
unauthorised personnel are not admitted to the building. Ensure the internal door
is locked at all times.
11.Mentoring new members of staff including temporary staff as and when required
to ensure consistency of service provision.
12.Act as contact point for the building issues within the service area relating to
health and safety issues.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Communication Skills
1. Ensure that all visitors are greeted in an appropriate and professional manner showing a
high level of courtesy and patience at all times.
2. Provide a full receptionist service whilst ensuring that the service is not left unattended
during the post holder’s shift.
3. Communicate professionally and effectively with staff, service users and carers, the
general public and all internal and external agencies both verbally and non-verbally in a
timely manner.
4. Be responsible for ensuring all visitors to the area sign in and out of the building to
ensure compliance of Trust policy and procedures.
5. Respond to general telephone enquiries to the Reception ensuring that any caller is
transferred to the appropriate staff member or messages are received.
Analysis and Judgement Skills
1. Work flexibly to ensure the needs of the service are met at all times.
2. Exercise judgement and initiative in order to manage the workload effectively and
efficiently, taking appropriate action to resolve any issues, liaising with appropriate
personnel and seeking guidance from the Line Manager when required.
Planning and Organisational skills
1. Co-ordinate and facilitate outpatient clinics held within the building ensuring all required
demographical information is checked at every visit.
2. Inform staff of visitor’s arrival for appointment.
3. Book and cancel Meeting Rooms for Staff via the Room Booking System.
4. Issue visitors with appropriate identification badges ensuring the completion of
appropriate documentation on arrival.
5. Maintain a log of all activities relating to the reception area as dictated by Trust Policy
and Procedure.
6. Operate the security doors to the reception areas activating the door release switch.
7. Responsible for the safe keeping of keys and other equipment and ensure that
procedures for the issuing and retention of such items of equipment are followed.
8. Responsible for the safe delivery and collection of mail from the building.
9. Arrange for taxis and internal/external ambulances for service users and staff
members when requested.
10.Ensure the security of the reception area is not compromised and that
unauthorised personnel are not admitted to the building. Ensure the internal door
is locked at all times.
11.Mentoring new members of staff including temporary staff as and when required
to ensure consistency of service provision.
12.Act as contact point for the building issues within the service area relating to
health and safety issues.
Human Resources
1. To use initiative, working autonomously within the remit of the role.
2. Oversee the daily workload of the identified area, prioritising tasks where appropriate
and ensuring excellent communication skills at all times.
3. Work in collaboration with the team to identify changes to working practices.
Organisational
1. To adhere to the trusts’ rights based approach taking into account service user choice.
2. To take reasonable care for the health and safety of yourself and any others that may be
affected by own acts and omissions at work.
3. To ensure that you are familiar with the terms and conditions of your post.
4. To participate in service development activities, as required

Please refer the Job description for details