Receptionist

at  Mersey Care NHS Foundation Trust

Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Assisting with the collection of data to produce standardised computer generated information for managers as and when required.
Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building.
Ensuring reception and waiting areas are kept clean, tidy and safe. Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy. Staff may be required to work from other bases within the organisation

Please refer the Job description for details