Receptionist

at  Metropolitan Gaming

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we’re dedicated to providing exceptional experience and service for our guest’s whichever platform or venue they visit.
Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London’s newest luxury casino Metropolitan Mayfair. We’re a ‘Why Not?’ brand that likes to challenge the status quo and we’re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.
JOB TITLE: Casino Receptionist
Join us on our mission at Metropolitan Gaming family becoming the pioneering, innovative and leading brand in luxury entertainment today and build a rewarding lifetime career with us. We believe in supporting every team member to be the best that they can be, it’s in our nature.

We also many benefits for our employees. Here is a sample of the many we offer our team:

• Generous shift allowance
• Training
• Development & opportunities
• Enhanced salary from midnight until 6am
• Cycle to work scheme
• Company pension
• Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
• Regular training and development
• Employee health and well-being services
• Refer a friend incentive - (Paid into your employee hub account)
• 50% off food and drinks in all our UK venues
• Financial advice services
• Holiday accrual with length of service

Within this role you must have some previous experience in a customer facing role having a strong attention to detail, ability to assist with enquiries and have an exceptional telephone and customer service manner.

REQUIRED SKILLS AND EXPERIENCE:

• Excellent customer service skills.
• Courteous and friendly outlook.
• Good grooming and presentable.
• Customer service experience in previous roles.
• Team player.
• Flexible attitude.
• Pro-active approach, able to work autonomously.
• Able to communicate on all levels including senior management.
• Good IT skills in normal Microsoft applications (Word, Excel,).
• A high level of personal integrity.
• A strong work ethic with a passion for exceeding expectations.
• Show respect and appreciation to all.
• Encourage and contribute toward a culture that supports everyone to be the best that they can be.

• Meet and greet customers, assisting with any queries.
• Ensure that all customers are dealt with in an efficient and courteous manner.
• Look for opportunities to engage with our customers, by explaining the benefits of player rewards and assisting customers to sign up followed by demonstration of the player rewards journey.
• Receiving and logging telephone calls and other communications to the venue.