Receptionist

at  Montcalm East Shoreditch London

OVERVIEW

Montcalm Collection are looking for a skilled and ambitious Front Office Receptionist to join our team. Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

ESSENTIAL QUALIFICATIONS

• Previous experience in front office operations or guest services preferred.
• Strong interpersonal and communication skills.

• Greet and welcome every guest as first point of contact in a professional and responsible manner.
• To ensure all guests are welcomed and checked into the computer system, ensuring correct accommodation is allocated to the guests.
• To ensure guests departing from the hotel are checked out and feedback is acted upon in a correct way.
• Ensure that all allowances and corrections are accounted for with the correct backup.
• All accounts transferred to sales ledger have required documentation attached.
• To liaise effectively between departments and management regarding VIP arrivals, groups and functions using the necessary procedures. Supervision of group arrivals, checking rates, routing and updating when necessary.
• Ensure general filing, correspondence and record keeping is undertaken whilst on shift where necessary, monitoring scanning and updating guest profiles.
• To assists General Guest’s enquiries face to face and on the telephone, transfer incoming calls as and when required.
• To be responsible for all aspects of front office operations ensuring that correct procedures are followed in guideline to the company S.O.P’s and delivering a complete and accurate handover of daily events from one shift to the next