Receptionist

at  Mowlam Healthcare

We are now looking for a Receptionist to join the team full time in Charleville Nursing Home, Co. Cork (availability required Monday-Sunday)
As Receptionist, you will be the first point of contact for our home. The Receptionist will offer administrative support across the organization, as well as welcoming and greeting people who visit the Care Centre. The Receptionist will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Multitasking and stress management skills are essential for this position. You should be able to deal with multiple priorities in a timely and effective manner.

NOTE

This job description is intended to give the post holder an appreciation of the role and the range of duties, it does not attempt to detail every activity. Given the nature of the work, it must be stressed that maximum flexibility is required to work in the Care Centre. Specific tasks and objectives will be agreed with the post holder periodically by the Director of Nursing

What are the qualifications/skills needed?

• Proven experience as a Receptionist, Front of House or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., printers, scanners).
• Professional attitude with outstanding attention to detail.
• Ability to deal with several tasks concurrently and deal with changing priorities.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• Fluent in both oral and written English.
• Relevant qualification in Office Administration is a plus

The Reception role will consult with the Director of Nursing and Administrator on a day-to-day basis and serve as a crucial point of contact for any administrative area concerning the Care Centre.

What does this role entail?

• Greet and welcome visitors as soon as they arrive at Leopardstown Care Centre.
• Ensure all visitors have appropriate PPE and follow infection control guidelines (i.e., take their temperature and provide them with alcohol hand gel on arrival if required)
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email.
• Receive, sort, and distribute daily post/deliveries.
• Order front office supplies and keep inventory of stock.
• Perform other clerical duties such as filing, photocopying, transcribing, and faxing.
• Support with updating the policies and procedures of the Care Centre.
• Assist with the visitor booking system.
• Assist with Care Centre viewings and Enquiry Management on EpicCare.
• Assist with TMS system uploading of rosters.
• Assist with Candidate Management System (recruitment)
• Assist with ‘3’ Text Communications system.
• Accept Payments via card terminal and issue receipts to residents / relatives when required.

What are the qualifications/skills needed?

• Proven experience as a Receptionist, Front of House or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., printers, scanners).
• Professional attitude with outstanding attention to detail.
• Ability to deal with several tasks concurrently and deal with changing priorities.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• Fluent in both oral and written English.
• Relevant qualification in Office Administration is a plus.

All posts are subject to satisfactory references, medical and Garda vetting.