Receptionist / Night Receptionist

at  Hilton

Receptionist / Night Receptionist

What will I be doing?As Front Office / Night Receptionist, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office / Night Receptionist is responsible for managing the first impressions of our Guests and, therefore, your main tasks will be:

• Ensure accurate and efficient running of reception including check in/out procedures
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Team Leader and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Be able to undertake variable shift work schedules or permanent night shifts as a Night Auditor
• Demonstrate a high level of customer service at all times
• Undertake a review of end-of-day takings against logged reports
• Assist other departments wherever necessary and maintain good working relationships with Team Members

What will I be doing?As Front Office / Night Receptionist, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office / Night Receptionist is responsible for managing the first impressions of our Guests and, therefore, your main tasks will be:

• Ensure accurate and efficient running of reception including check in/out procedures
• Respond to Guest queries in a timely and efficient manner
• Ensure that both the Front Office Team Leader and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
• Be able to undertake variable shift work schedules or permanent night shifts as a Night Auditor
• Demonstrate a high level of customer service at all times
• Undertake a review of end-of-day takings against logged reports
• Assist other departments wherever necessary and maintain good working relationships with Team Member

Front Office / Night Receptionist serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in 4* hotel
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a tea