Receptionist

at  North Tees and Hartlepool NHS Foundation Trust

24 hour covering both North Tees and Hartlepool sites. Reporting to the Emergency Care Team Lead via Directorate Admin Manager, the post holder will assist in the provision of an efficient, effective and comprehensive administrative service to clinicians and their associated staff in main work area and also throughout the trust as and when required in line with service needs.
Using appropriate technologies and equipment, and taking direction and guidance from the admin Team Lead where appropriate, the post holder will produce all work outputs to a high standard of quality that meets the organisations requirements for Information Governance, RMS, and CQC and is compliant with all associated policies, procedures and guidelines.
Being the first point of call for patients the the Emergency Care departments and to book patients onto the Systmone data base. Retrieve details for patients and insert onto Systmone. Booking follow up appointments as required. Assist in planning and prioritising of workload to ensure that all service requirements and priorities are met
Data entry and retrieval of results/information where appropriate through the effective use of available technologies.
Under the direction of the Admin Team Leader, assist in providing interim short-term cover throughout the work area where appropriate for instances such as sickness absence/annual leave etc.
Assist in ensuring a healthy, safe and secure working environment for self and work team.
Any other ad-hoc duties as and when required in line with service needs.
Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff.
Tackle discrimination and harassment, and promote equality and diversity in the workplace
At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.
We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.
We recruit for values and “Together we are North Tees & Hartlepool”
The Unscheduled Reception team provides care for patients accessing unscheduled care. Across both sites North Tees and Hartlepool, over a 24 hour period 7 days a week, working alongside a multi-disciplinary team to ensure that all patients receive an exceptional level of care.
The applicant will be expected to have an NVQ at level 2/3 in Business Administration (or equivalent)
experience of System One and Track Care would be advantageous

Please refer the Job description for details