Receptionist

at  ONE COMPLETE SOLUTION M SDN BHD

QUALIFICATIONS / EXPERIENCES:

• Able to communicate well in English, both orally and in writing.
• Working outside the operating times of the reception desk are ideally ordered by representatives of McKinsey in good time or, in exceptional cases, agreed at short notice with the reception desk—the latter without guarantee for accomplishment. The work performed is recorded and set off separately, along with information on the McKinsey unit ordering. If the business hours of the reception desk can be reduced before public holidays, setting off of hours worked in excess can be carried out by agreement with the customer contact.
  Job Type: Full-time
  Pay: Up to RM3,350.00 per month

Benefits:

• Health insurance
• Maternity leave
• Professional development

Schedule:

• Fixed shift
• Monday to Friday

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Receptionist: 1 year (Required)

Language:

• English (Required)

Work Location: In person
Application Deadline: 02/05/2025
Expected Start Date: 03/01/202

Operations:

• Meeting and greet: Welcoming visitors to McKinsey is integral to creating a positive first impression and ensuring a seamless visit.
• Walk-in requests: Attend to walk-in requests, such as luggage room, enquiries for meeting rooms, office directions, etc.
• Office mainlines: Handle incoming calls through the office mainline according to professional standards, filter the calls according to firm security guidelines, and route the calls to respective parties in the office accordingly.
• Security: Safeguard office security by checking the guest’s identity at the counter, verifying the guest’s name, contact, or FMNO, following the firm security protocol, and accurately registering the external guest via visitor logs.
• Report: Generate Monthly visitor reports for team analysis purposes
• Security pass: Manage and issue visitor passes to visiting colleagues upon request, keep accurate records for visitor badge management, and manage building security access upon request. Assist with vendor security clearance and building management where needed.
• Hospitality: Guide the guests to their respective meeting rooms or internal office rooms and work with tea ladies to offer beverages where needed.
• Emergency: Familiar with the office Panic Button process, join the Panic Button drill when scheduled.
• Lunch delivery support: Provide support to receive office daily lunch delivery on time.
• Car service: Attend to car service requests via email/walk-in or calls, coordinate with vendor to make the necessary arrangements, and ensure the pickup and drop off are correct and timely.
• Incoming parcels and letters: Receive incoming parcels and letters in the office, coordinate with office service assistance to dispatch them around the office /self-collection.
• Shipment: Assist with overseas shipment DHL arrange via corporate account portal, and coordinate for collection from vendor.

Meeting Rooms Management:

• Reservation: Manage meeting room reservation enquiries and assist colleagues who need help to book meeting rooms via Converge.
• Facilities: Ensure the rooms are always client-ready, furniture is in order and functioning, IT equipment is functioning and escalate to IT colleagues when needed.
• Hospitality: Provide professional customer service for in-room requests and coordinate with the tea lady to serve drinks and snacks where needed.
• F&B: Coordinate with tea ladies for ad hoc F&B requests for meeting rooms
• Setup: Arrange workforce to help with meeting room setup where required, i.e., move around the furniture according to the request format. Ensure the caterer setup follows the order specifications.
• Housekeeping: Please coordinate with the housekeeping team to maintain the cleanliness and tidiness of the rooms, cleaning them after every meeting.

Building Management:

• Ad hoc request: Coordinate with building management for ad hoc requests, such as aircon service extension and temperature adjustment, and ensure the building team completes the tasks.
• Building common area feedback: Coordinate with building management to attend to reports of building common area issues, e.g. toilet cleanliness, and ensure the building team completes the tasks.