Receptionist

at  One YMCA

As a Receptionist you will be the first point of contact for beneficiaries and colleagues accessing the service
You will be responsible for providing a timely, efficient and high quality reception and other administration support within the Housing provision. You will undertake front-of-house responsibilities, ensuring a first class, warm and welcoming, professional service at all times, whilst maintaining discretion and confidentiality towards all visitors. You will provide a wide range of additional administrative support as required including data entry and record keeping, the composing of letters, incoming and outgoing post, diary management, raising and processing purchase orders.
You will work towards and achieve the agreed internal and external Key Performance Indicators and performance objectives and ensure a high level of service is provided at all time
Our service is dedicated to supporting vulnerable young people aged 18-25 who are experiencing or at risk of homelessness or rough sleeping. We offer high-quality accommodation and comprehensive support, helping them to develop the skills needed for independent living, all while ensuring their personal well-being and safety in a supportive, accessible environment.

Key Responsibilities:

• Greet and welcome young people, staff, and visitors in a friendly, respectful manner.
• Answer phone calls, manage email correspondence, and address inquiries in a professional manner.
• Provide information and guidance to young people about the services available, including how to access accommodation and support.
• Ensure all visitors sign in and out of the building in accordance with the service’s safeguarding policies.
• Maintain a tidy, organised reception area and ensure the security of the building is upheld.
• Support administrative tasks such as data entry, filing, and maintaining records.
• Assist in coordinating appointments and meetings for young people and staff.
• Provide general administrative support to the service team as needed.
• Report any concerns or incidents promptly to the appropriate staff member, ensuring young people’s safety and well-being is prioritised.
• Assist in the preparation and distribution of relevant information to young people and visitors.
• Promote a positive, respectful environment in line with the service’s values and goals.

Requirements:

• Level 2 qualification in a relevant field (Customer Service, or Administration) (Desirable) or experienced in a customer service or reception role is desirable
• Excellent communication and interpersonal skills, with the ability to engage with young people from diverse backgrounds.
• Strong organisational and time-management skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficient in using all Microsoft Office programmes
• A commitment to the values of empathy, respect, and empowerment.
• Understanding or interest in the challenges faced by young people experiencing homelessness or at risk of rough sleeping is advantageous.

We are a friendly, supportive team, and the right person will enjoy a stimulating career with us!
A full job description is available - Please click the link at the bottom of the page
At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
This is a Full Time role.
Hours per week: 37.5
Working Pattern: 9am - 9pm / split shifts
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.
By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

• Provision of over 700 units of accommodation for homeless people
• Move on accommodation for individuals moving onto independent living
• Housing and practical/emotional support for young asylum seekers
• Community HUBs hosting a range of activities and meeting space hire
• Childcare provision in Hertfordshire
• Family support through a network of children’s and family centres covering Hertfordshire and Bedford
• Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
• Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
• Domestic abuse perpetrator reform programmes across Bedfordshire
• Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
• A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.

• Greet and welcome young people, staff, and visitors in a friendly, respectful manner.
• Answer phone calls, manage email correspondence, and address inquiries in a professional manner.
• Provide information and guidance to young people about the services available, including how to access accommodation and support.
• Ensure all visitors sign in and out of the building in accordance with the service’s safeguarding policies.
• Maintain a tidy, organised reception area and ensure the security of the building is upheld.
• Support administrative tasks such as data entry, filing, and maintaining records.
• Assist in coordinating appointments and meetings for young people and staff.
• Provide general administrative support to the service team as needed.
• Report any concerns or incidents promptly to the appropriate staff member, ensuring young people’s safety and well-being is prioritised.
• Assist in the preparation and distribution of relevant information to young people and visitors.
• Promote a positive, respectful environment in line with the service’s values and goals