Receptionist - Ophthalmology Outpatients

at  The Princess Alexandra Hospital NHS Trust

The Ophthalmology Reception team are recruiting for a receptionist to join their dynamic team in an exciting and busy role. This is a great opportunity for those interested in an entry-level administration role; you will need to be highly motivated, dedicated and passionate about delivering patient-focused customer service, and in return you will be supported in your personal and professional development.
You will be the first point of contact for patients and families visiting the Ophthalmology Outpatients department. You’ll be responsible for booking them into the outpatient clinic, as well as managing all relevant administrative tasks which will support patients through their journey in Outpatients.
There will be occasions where support to the booking team will be required.
Previous administrative or customer service experience is desirable, but not essential. You will however need to be computer-literate and have experience using Microsoft Office packages.
Our Organisation
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:
Patient at heart – Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday excellence – Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative collaboration – Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Please see the attached Job description and person specification for the full job details. This is available to download at any time

Please refer the Job description for details