Receptionist - Outpatient Services

at  Dartford and Gravesham NHS Trust

Clinical responsibilities: Reports any accidents or incidents to the Team Leader and knows what actions to take in emergency situations. Welcoming patients in a courteous manner, checking and confirming their Demographics. Assists in maintaining a safe environment for patients, visitors and other staff, as required by the Health and Safety at Work Act. Undertakes other duties as directed, such as cleaning, storing and checking of equipment and the tidying of non-clinical and storage areas.
Works across Outpatients clinics on all Trust sites as required to deliver the service. Helping patients/carers/relatives in their enquiries or dealing with complaints, referring them to a clinic nurse or Sister if unable to resolve or appropriate. Managerial responsibilities: Acts as a designated receptionist, responsible for all aspects of clinic administration for their named clinician. Ensures all case notes are available and prepared, prior to the commencement of the clinic Ensures, post consultation that patients are booked out, follow-up appointments are made and arrangements for transport Reconciles the clinic at the end of the session, taking appropriate action on patients who did not attend (DNAs) or cancelled their appointments.
Ensures safe custody of health records at all times, whilst they are in the clinics or in transit to another area. Ensures that health records are tracked to the correct location using the PAS system. Assist with ensuring that all necessary material resources are available for clinic sessions. Uses all resources appropriately and is aware of the consequences of not doing so.
Maintains standards of performance for the department, reporting any actual or potential shortfalls, to the Team Leader. Assists in the implementation of National, Trust and Local policies. Please see attached job description for further information

Please refer the Job description for details