Receptionist

at  Oxleas NHS Foundation Trust

A full-time vacancy has arisen within the Greenwich Older Adults Community Mental Health Service. We are looking for an enthusiastic, organized individual to provide good customer care abilities to all visitors to the Older Adults Mental Health Service comprising of the Older Adults Community Mental Health Team and the Greenwich Memory Service in Memorial Hospital, who provide multi-disciplinary support to adults with mental health problems, and to co-ordinate the bookings of clinics and appointments in a busy outpatient reception area and providing administrative support working across the Team.
You must be computer literate, able to work accurately and effectively using your own initiative as part of a team.
Receive all visitors to the Locality Mental Health Team in a courteous manner, ensuring that they are directed to the relevant personnel in an efficient and timely manner.
Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.
Responsibility for retrieval of messages left on the Locality Team’s answer phone ‘out of hours’ ensuring that such messages are directed to the relevant personnel.
Summoning of relevant emergency services to the Locality Mental Health Team as and when need arises.
Receiving all incoming post to the Locality Mental Health Team and distribute/disseminate as necessary.
Receiving emails sent to the Locality Mental Health Team ensuring that these are directed to relevant personnel in a timely and efficient manner.
Issuing via reception any documentation for service users, as instructed by clinicians.
Daily liaising with couriers ensuring that all post/medication is collected from the Locality.
Using current Trust electronic system to record and retrieve information on both service users and caseload holders.
Manual recording (for future electronic input) of all arrival/seen/departure times of service users who are being seen by a medic ensuring that this information is accurate and complete.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind
We’re Fair
We Listen
We Care
Receive all visitors to the Locality Mental Health Team in a courteous manner, ensuring that they are directed to the relevant personnel in an efficient and timely manner.
Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.
Responsibility for retrieval of messages left on the Locality Team’s answer phone ‘out of hours’ ensuring that such messages are directed to the relevant personnel.
Summoning of relevant emergency services to the Locality Mental Health Team as and when need arises.
Receiving all incoming post to the Locality Mental Health Team and distribute/disseminate as necessary.
Receiving emails sent to the Locality Mental Health Team ensuring that these are directed to relevant personnel in a timely and efficient manner.
Issuing via reception any documentation for service users, as instructed by clinicians.
Daily liaising with Couriers ensuring that all post/medication is collected from the Locality Mental Health Team.
Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and clients.
Keeping movement chart on all staff updated throughout the day, as and when the need arises, including receiving update information from clinicians.
Using current Trust electronic system to record and retrieve information on both service users and caseload holders.
Manual recording (for future electronic input) of all arrival/seen/departure times of service users who are being seen by a medic ensuring that this information is accurate and complete.
Manage and coordinate all room bookings.
Booking of future appointments / reviews ensuring that necessary personnel are included in the appointment, all data work linked to appointment completed and any documentation issued as necessary.
Printing of clinics list and collation of all the necessary information in readiness for the forthcoming week’s outpatient clinics to be held by the medics.
Scanning of incoming documentation, ensuring that the scanned image is an exact duplicate of the original. Captured image to be uploaded onto the Trusts current electronic system and onto the correct service user’s electronic record, and original documentation shredded.
Undertaking administrative duties

Please refer the Job description for details