Receptionist / Patient Co-ordinator

at  New Life Teeth Belfast

Patient Co Ordinator: New Life Teeth Belfast

Essential Criteria:

• Proven work experience as a Patient Coordinator or similar role within dentistry/dental field.
• Superb verbal and written communication skills to share updates with patients and other medical staff.
• Computer skills and proficiency in Microsoft Office.
• Strong analytical thinking and the ability to handle multiple tasks concurrently.
• Excellent customer service skills to provide ongoing support for patients and their families.

Responsibilities include:

• Replying to patient enquires via email and phone.
• Supporting the clinical team.
• Supporting Front of House team and Treatment Coordinators.
• Communicating effectively & efficiently with existing patients.
• Providing support to patients throughout their patient journey.
• Managing diary appointments and treatment plans.
• General administrative duties.
• Dealing with post and deliveries.
• Dealing with lab work.
• Building and maintaining strong relationships with local practices and GDP referrers.

This is a general overview of the role and responsibilities of a Patient Coordinator. This not an exhaustive list and other duties and responsibilities may be added once adequate training is provided.

• Replying to patient enquires via email and phone.
• Supporting the clinical team.
• Supporting Front of House team and Treatment Coordinators.
• Communicating effectively & efficiently with existing patients.
• Providing support to patients throughout their patient journey.
• Managing diary appointments and treatment plans.
• General administrative duties.
• Dealing with post and deliveries.
• Dealing with lab work.
• Building and maintaining strong relationships with local practices and GDP referrers