Receptionist

at  Pattison Food Group

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.
Pattison Food Group Ltd. consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.
We have an exciting opportunity for a full-time Receptionist to join our Customer Service team in Langley, BC.
Reporting to the Customer Service Supervisor, you will be the ambassador for our company and are the first and last impression that our visitors have of our office. You will be responsible for answering incoming phone and e-mail inquiries, receiving and greeting visitors, and managing new vendor voicemails and corporate communications.

You will be responsible for:

• Resolving and tending to comments, questions, concerns and requests by telephone and email including documentation and tracking.
• Facilitating security and check-in procedures for visitors to the Langley Office.
• Operating the computerized switchboard for internal and external customers.
• Paging First Aid Attendants in the event first aid is required.
• Providing support to the stores with Bulk Gift Card orders, BCCH Lottery programs and Foresee Survey responses.
• Coordinating and ordering floral and gift basket orders for the office and ensuring all floral receipts are accounted for and processed for reconciliation.
• Creating and updating the Reception Wiki page.
• Training team members on reception coverage.
• Assisting and supporting with the preparation of conferences and company events as needed.
• Maintaining the front entrance including watering plants, organizing the front area, and ensuring the water station is full.

You have:

• A minimum of 1-2 years of experience in a customer service role.
• Proficiency with Microsoft Outlook, Excel and Word.
• The ability to type a minimum of 50 WPM min.

You are:

• Able to demonstrate a high degree of professionalism and confidentiality.
• Outgoing and loves to interact with customers over the phone.
• A great multitasker who thrives in a fast-paced environment.
• Excellent in both verbal and written communication.
• Able to adapt and learn new skills within an always-changing and fast-paced environment.
• A sound analytical, and critical thinker with strong problem-solving abilities.

What we offer:
In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.
If you’re looking to join a team that puts people first, you’re in the right place. Apply online today!
Compensation Details:
$43,680.00 - $54,600.00
The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.
About Us
Pattison Food Group is a Jim Pattison business and Canada’s largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business for 107 years. We proudly employ more than 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods.
With 11 retail banners operating nearly 300 food and drug retail locations through Western Canada, in Whitehorse Yukon, Washington State, and Oregon each uniquely positioned to cater to the needs of their community; 4 wholesale businesses catering to the diverse needs of their customer base across Canada; 5 food and pharmacy production facilities focused on high quality distinct offerings; an industry-leading loyalty program and a world-class set of proprietary consumer brands, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.

• Resolving and tending to comments, questions, concerns and requests by telephone and email including documentation and tracking.
• Facilitating security and check-in procedures for visitors to the Langley Office.
• Operating the computerized switchboard for internal and external customers.
• Paging First Aid Attendants in the event first aid is required.
• Providing support to the stores with Bulk Gift Card orders, BCCH Lottery programs and Foresee Survey responses.
• Coordinating and ordering floral and gift basket orders for the office and ensuring all floral receipts are accounted for and processed for reconciliation.
• Creating and updating the Reception Wiki page.
• Training team members on reception coverage.
• Assisting and supporting with the preparation of conferences and company events as needed.
• Maintaining the front entrance including watering plants, organizing the front area, and ensuring the water station is full