Receptionist - Physiotherapy Clinic

at  Lifemark Health Group

WEST VANCOUVER, BC

Lifemark Health Group is looking for a Receptionist/ Care Coordinator to join our clinic in West Vancouver
The Receptionist/ Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.
The Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, Coordinating Referrals, as well as invoicing and payments.
Location: 2121 Marine Dr, West Vancouver, BC V7V 4Y2
Employment Type: Permanent Full-Time

QUALIFICATIONS & CORE COMPETENCIES

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal/written) and interpersonal skills
• At least 1 year of experience working in an admin role
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience working with a Physiotherapy clinic an asset
• Ability to work on a flexible schedule
• Weekend availability is required

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate Referrals for Worksafe, LTD and ICBC clients
• Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director