Receptionist

at  Pinsent Masons

Job Title: Receptionist (Part-Time)
Location: London
Hours of work: Flexibility is required between 7.00am – 7.00pm, 14 hrs per week, Wednesday, and Friday. Some overtime may be required to cover additional days.

CANDIDATE OVERVIEW:

We are looking for candidates who ideally hold the following skills and experience:

• Experience of using a hospitality system, preferably Condeco
• Previous reception experience in a corporate environment is essential
• Excellent IT skills, including MS Office packages
• Effective and intuitive communicator at all levels
• Capable of establishing immediate rapport
• Ability to handle conflicting demands and/or challenging pressures for resources
• Capable of working autonomously but also operating within a team environment
• Proven organisational skills
• Computer literate
• Ability to identify any Health & Safety risks

QUALIFICATION:

• Educated to minimum GCSE level or equivalent, including maths and English

PURPOSE OF THE ROLE:

To support all elements of client services, from ground floor reception, client reception and concierge to the complete servicing of the meeting and events spaces and provision of all associated services delivering a world-class, exceptional experience.

MAIN DUTIES AND RESPONSIBILITIES:

• Meet and greet clients delivering a world class client experience – both in person and virtually via all communication tools.
• Anticipating the client needs, helping where needed and assisting with their requests and queries efficiently and effectively.
• Offering a hotel-style concierge service to clients, including taxis, restaurant recommendations etc.
• Intuitive and effective communication, adapting style and approach appropriately to suit across all levels and types of clients.
• Go-to person for key client meetings and events, offering expert knowledge and advice from inception to on the day.
• Coordinate and plan meeting support from booking to completion, processing incoming telephone and e-mail requests for all requirements, including catering and AV requirements.
• Liaison with catering, facilities, maintenance & technology services departments to ensure the smooth provision of services to the meeting rooms
• Assisting the business development and events teams with event planning and organisation.
• Pro-actively managing workload, including deadlines and time critical tasks and activities per day/week.
• Organising and forward planning resources and services to ensure the smooth operation on the day.
• Conflict resolution for over demand and clashes of interests/requirements.
• Monitor housekeeping standards and ensure that all client areas are kept tidy and presentable
• Ensure prompt liaison with workplace team for the collection of packages, deliveries etc.
• Organisation and forward planning to maximise use of space and equipment.
• Ensure all meeting rooms/collaboration spaces are properly equipped with stationery, peripherals and user guides where necessary.
• Adhere to all firm wide policies and procedures
• Be conversant with the firms Health & Safety policy, emergency evacuation procedures and business resilience plans.
• Undertake other duties as required by the Senior Receptionist and Client Services Manager.