Receptionist PT

at  Pfaff BMW

Receptionist PT
-
Pfaff BMW, Mississauga, ON L4W 5K3
Ready to be the friendly face and voice that welcomes our guests and keeps Pfaff BMW running smoothly? Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us! We are looking for a Receptionist to be the first point of contact for our dealership.
As a Receptionist, you will be responsible for the professional and efficient managing of visitors, telephone calls and messages. You will also responsible for a variety of clerical duties.
If you’re poised, professional, and a master at making first impressions count, apply today!

SKILLS AND QUALIFICATIONS

• Minimum of 1-year experience in a related field.
• Proficiency with Microsoft Office.
• Excellent telephone etiquette.
• Excellent interpersonal, communication (verbal & written English) and customer service skills.
• Detail-oriented and excellent organizational and multi-tasking skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.
• Experience with licensing, CDK and 180 is an asset.

• Greets customers and visitors, ensuring optimum customer service.
• Answers and directs phone calls and ensures messages are delivered to the respective parties.
• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answers customer questions about services performed or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Performs other duties as required by the Sales Manager to ensure the successful operation of the dealership.