Receptionist - Regional Management KZN - (Umhlanga)

at  Growthpoint Properties

EXPERIENCE

Minimum two years’ receptionist experience.

QUALIFICATIONS

Matric/Grade 12.

JOB PURPOSE

To be the first point of contact that any incoming customer or caller has with the company. It is the receptionist’s role to ensure that all callers and customers are taken care of and that a good business image is given to the public.
To provide professional, high quality and timeous administrative support to the Regional Facilities teams.

DUTIES AND RESPONSIBILITIES

1. Receptionist duties

• Interaction with clients, tenants and contractors in a busy reception.
• Booking and coordinating meeting rooms.
• Assisting with court space exhibition sales and invoicing thereof.
• Interacting with messengers collecting and delivery cheques/mail.
• General office duties e.g. filing, photocopying, binding of monthly management pack and lease agreements etc.
• Answering the telephone, screening and directing calls to other staff members as well as providing basic information to callers.
• Liaison with tenants and contractors.
• Keeping the reception area tidy and well maintained.
• Dealing with customer / tenant queries and ensuring a professional interaction to resolve queries.
• Ensure that meeting rooms are serviced between meetings and that lunch orders are taken and carried out / managed, when required.
• Compile minutes of each team review / contractor meeting when required.
• Issue Keys and Contractors Register.
• Manage the ordering of stationery and control thereof.

1. Maintenance Administration

• Administration of the procurement process systems (Fraxion).
• Ensure all appointments are effectively managed for the Regional Facilities Manager.
• Set up quarterly tenant meetings and service providers as directed by the Regional Facilities Manager
• Assist the facilities team with the consolidation of monthly reports (i.e Risk items)
• Provide tenants with service disruption updates and general commination.
• Attend SLA meetings and take minutes as and when required.
• Manage and collate all contractor documents for vendor approval by procurement.
• Manage site contract database and asset database.
• Assist the facilities team with admin related to capital expenditure projects.
• Assist with compilation of building inspection repairs with the building manager.