Receptionist

at  Sandwell and West Birmingham NHS Trust

This is an opportunity for a receptionist to work at a forward thinking GP Practice. It is a substantive post full time, as part of a small hardworking team. You will be working at Summerfield Group Practice Health Centre in West Birmingham.
There will be a requirement to learn the patient administration systems and ordering system to work effectively within a ‘low’ paper environment. There may be some requirement to phone and speak to patients and also to deal with patients and their family or assistants .
The days and hours worked will be negotiable to an extent but within the Practices opening times.
Some degree of flexibility would be desired for cover during holiday times.
You will be working in Summerfield Group Practice located in Summerfield Primary Care Centre
You will be expected to support all administrative activities. Examples of some activities are:
Typing correspondence.
Completing EMIS tasks
Dealing with patient enquiries both face to face and telephone
Referral management according to guidelines.
Shared management of a Department email account.
Opening and scanning post
You will be expected to support all activities within the Department.
If you feel you have the necessary qualities and skill set we would be delighted to hear from you.
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

WE HAVE THREE NEWLY EMERGING STRATEGIC OBJECTIVES:

1. Our People – to cultivate and sustain happy, productive and engaged staff
2. Our Patients – to be good or outstanding in everything we do
3. Our Population – to work seamlessly with our partners to improve live
   Please see attached Job Description and Person Specification for full details of what the role entail

Please refer the Job description for details