Receptionist/Scheduler

at  Temple University

Grade: G
Learn more about the “T” salary structure here: https://careers.temple.edu/sites/careers/files/documents/TSalaryStructure.pdf
A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.
Summary:
The Receptionist/Scheduler: Floater will assist patients, students, faculty and staff and will maintain an efficient smooth running operation for various departments within the Kornberg School of Dentistry. The Receptionist/Scheduler: Floater will be assigned daily to work in any department that needs additional coverage for the day. Primary responsibilities will include greeting and screening visitors, students and employees entering the Kornberg School of Dentistry including completing visitor screening questions; answering telephones, screening calls, and taking and relaying messages; using the computerized Clinical Management System (Axium) to assist with scheduling appointments for patients; assisting patients with transportation arrangements as needed; and assisting with creating and maintaining patient charts. In addition, the Receptionist/Scheduler: Floater will responsible for the entire range of billing functions related to the practice. This will include manual and electronic billing, insurance verification and preauthorization, payment reconciliation, verifying patient’s financial information, and follow-up on denied claims or claim requiring additional information. The Receptionist/Scheduler: Floater will also be participating in collection and/or distribution of information related to quality of service; printing schedules and completing appointment confirmation calls; preparing follow-up letters using patient scheduling system for no-show patients, and preparing letters for mailing; assisting in the records room pulling, filing, and recording patient charts; and providing assistance with special assignments, project and events as requested. Performs other duties as assigned.
When you come to Temple, you don’t only come to an impressive campus with an abundance of resources and amenities. You come to Philadelphia, where Temple’s Main Campus is woven into the city’s fabric. Temple is committed to this community and provides several financial programs for full-time faculty and staff who purchase and reside in homes surrounding Main Campus and the Health Sciences Center.
To learn more about the benefits of working at Temple University please go here: http://careers.temple.edu/careers-temple
Required Education & Experience:
At least three years of related experience within a dental, medical, or higher education environment. An equivalent combination of education and experience may be considered.

Required Skills & Abilities:

• Must be able to work with a diverse population of students, faculty, staff, and patients and their families.
• Must have good written and verbal communication skills.
• Excellent organization and interpersonal skills
• Excellent customer services skills with the demonstrated ability to calmly handle various patient complaints, problems, and questions
• Ability to multitask, prioritize work, and make independent decisions for non-complex issues.

Preferred:

• Bilingual Spanish/English.

This position requires a background check.
Please note this position will work on-site.
Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.
In accordance with the City of Philadelphia’s COVID-19 mandate, all Temple University students, faculty, staff, and contractors must be fully vaccinated before receiving authorization to work unless they have a medical or religious exemption approved by the University. An individual is only considered fully vaccinated two (2) weeks after receiving the 2nd shot of a primary two-dose vaccine or a single dose primary vaccine shot. Individuals who do not meet the University’s vaccination or exemption requirement will be prohibited from working until proof of full vaccination, or an exemption is requested and approved. For more information, visit the University’s Vaccines web page. Click here.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
Temple University’s Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annual-security-report
You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

Please refer the Job description for details