Receptionist/Secretary

at  New Directions Youth Family Services Inc

New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we serve.

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:

Minimum Education and/or Professional Qualifications/Skills

• Associates degree or equivalent from a 2 year college or technical school; or
• Minimum six months related experience and/or training; or
• Equivalent combination of education and experience.

SPECIAL – PERSONAL SKILLS, QUALITIES, APTITUDES AND PHYSICAL REQUIREMENTS

New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made
to enable persons with disabilities to perform essential functions.
1. Ability to work effectively with youth, families, staff and community contacts from a variety of cultural and ethnic
backgrounds.
2. Ability to deal effectively with youth and/or families.
3. Ability to accept supervision and perform as part of a team.
4. Ability to be flexible and adapt to change.
5. Ability to interface with people (groups and individuals) and communicate within various mediums (e-mail, telephone, in
person or written correspondence).
6. Must be proficient in typing and computer skills.
7. Must have excellent organizational and communication/interaction skills.
8. Must have a valid driver’s license, adequate auto insurance and meet the criteria for driving set forth in the New
Directions Driver’s License policy and Auto Insurance policy.
9. Meet requirements for Category 1 job classification in accordance with New Directions Employee Health policy.
10. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and
healthy working conditions

1. Receptionist duties include:

• Directs caller to destination or records name, time of call, nature of business, and person called upon.
• Greets visitors, ascertains nature of business, and conducts visitors to employer or appropriate person.

1. Responsible for ordering office supplies and managing inventory.

2. Operates all office machines (computer, copier, fax, scanner, postage meter).

3. Provides clerical support to Foster Care

• Types memos, correspondence, reports, and other documents.
• Enters progress notes and third party reviewer notes into the NYS Connections Program.

1. Provides clerical support to Residential and Community Based Programs

• Sets up youth files and is responsible for maintaining files
• Responsible for Life Skills, Adventure Recreation, and After Care notes

1. Assists other programs and secretaries as requested or as time allows.
2. Makes copies of correspondence, documents, manuals etc. as requested.
3. Routes incoming mail and prepares outgoing mail. Collects US Mail from PO and delivers US Mail to PO at the end of
   the business day.
4. Forwards and distributes inter-office mail and messages to/from New Direction sites.
5. Handles confidential information appropriately.
6. Attends all mandatory in-service training and regularly attends supervision meetings.
7. All duties as assigned by immediate supervisor.