Location: Water Meadows Leisure Centre
Contract Type : Permanent
Working hours: 7.5 hours, Wednesday, 1.30pm to 9.30pm / 6.5 hours, Sunday, 7am to 2pm
Salary: £8.60 to £11.44 per hour + excellent benefits
Here at More Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Receptionist to join our centre.
As the Receptionist you will be the first point of contact for our customers. Your role is to provide concise customer information and service with regards to the facility and its offerings. The role will involve a high level of customer interaction, which will be face to face, emails and dealing with queries over the telephone. In addition, there will be times when you will be required to assist other members of staff.
You will help in facilitating a safe, fun, and professional working environment with excellent training and development opportunities, as well as a free membership to our leisure centres.
Serco manages these facilities on a day-to-day basis on behalf of the Trust
About you
We are looking to hear from candidates that have previous experience of dealing face to face with customers in a busy environment including sales experience if possible.
You will have good communication and customer care skills, have a maturity and calmness to work under pressure, the ability to handle cash and maintain customer records, as well as a good telephone manner and confident with using IT systems.
It is desirable that you hold any customer service qualifications as well.
Why Serco
Meaningful and vital work:  Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.
Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
Free membership at the Centre plus heavily discounted use of classes and facilities
Free safeguarding training and DBS check
Excellent Development and Training Opportunities
6% employer matched pension contribution
Up to 21 days annual leave + public holidays (Pro rata)
Life assurance up to 2x base salary
All Leisure benefits Employee Benefits (moreleisure.com)

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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