Receptionist

at  Serco Plc

Part time, 24 hours (Mon-Thurs 07:30 – 12:30, Fri 07:30-11:30)
Corsham, SN13 9NP
Competitive salary plus benefits
Serco have a fantastic opportunity for a Receptionist to join the team on a part time basis in Corsham.
As the Receptionist, you will join and support the SDW Facilities Management team by providing Reception related duties at MOC Hawthorn and undertake a range of admin and clerical work. You will undertake a range service delivery activities within the office environment including mail room, room bookings, photocopying, filing and data retrieval, including efficient operation in supporting Registry.
The role will be predominantly based at Hawthorn and on occasions assisting at Colerne and other SDW sites.

MAIN RESPONSIBILITIES OF THE ROLE INCLUDE:

Customers
Present a professional and positive approach particularly when handling enquiries from customers in person, by telephone or email.
Respond to emails in a timely manner ensuring customer queries are dealt with efficiently.
Meet and greet visitors, liaise with hosts to ensure visitors are processed appropriately. Respond to incoming telephone calls, answer queries, re-route telephone enquiries to appropriate internal contact.
Strives to continually improve service provided to the customer.
Operational Excellence
Efficient operation of Meeting Room Booking system.
Operate local Registry administration maintaining the register of protectively marked files including internal movements/booking couriers for despatching high-level items, destructions, and auditing.
Input Help Desk requests on the CAFM.
Manage mail in / out.
Carry out admin tasks such as, but not limited to, photocopying, binding, shredding, and laminating.
Keep the Reception area in a clean and tidy fashion.
Any other reasonable tasks as requested by the FM Office Manager

WHAT YOU’LL NEED TO DO THE ROLE:

Previous experience in a Customer Care/Reception/PA role
Good knowledge and understanding of MS Office tools.
Computer Literate
Full and valid driving license
SC Security Clearance