Receptionist

at  Steward Health Care

Are you looking for an exciting, professional career with a company that treats each individual with dignity and respect? We take pride in our work and organization, knowing that we each make a difference in the lives of our patients every day!

Hawthorn Medical Associates is looking for an enthusiastic, professional Medical Receptionist with a positive attitude, along with the ability to work both independently and in a team in a fast-paced environment! The successful candidate will:

• Be responsible for all front desk functions, including general business office functions, and patient reception / registration.
• May be responsible for telephone triage and scheduling depending upon location. Supports the facility’s ideology, mission, goals, and objectives.
• Perform in accordance with the facility’s policies and procedures.
• Follow the facility’s standards for ethical business conduct.

• Conduct yourself as a positive role model and team member.Recognize patients’ rights and responsibilities and support them in their performance of job duties.

Principal Duties and Responsibilities:

• Register patients, collects appropriate co-pays, deductibles and other related payments that are due.
• As part of the check-in process, we provide new patients with a patient registration form and copies of insurance cards for file. Register patients into the computer system.
• Verify existing patients’ demographics and insurance information at each visit;
• Check referrals and POS or paper, obtaining required authorization, eligibility verification and confirmation of registration information.
• Responsible for preparation of billing packets on a daily basis, which includes:
• Assuring that an insurance face sheet is attached to each encounter
• Checking off each encounter against the schedule
• Ensuring that each encounter has been confirmed in the system,
• Tracking and following up on any missing encounters
• Ensuring correct entries on day sheet
• Completion of the batch sheet checklist and all items listed on the checklist
• Ensuring that each batch is sent to bill by courier
• Any other billing responsibility as designated by the manager
• Schedule appointments accurately and efficiently within established scheduling protocols as appropriate
• Demonstrate courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers.

Qualifications:

• High school diploma or equivalent.
• Prior front-desk experience, especially within a medical clinic /setting, is strongly preferred.

Skills and Abilities Required:

• Experience managing a multi-line phone system, experience with computer systems and the ability to type, a strong understanding of medical terminology, understanding of different insurance plans and referral procedures is preferred.
• Must be flexible, customer / patient focused, possess a positive attitude, strong learning aptitude and the ability to work well both independently and in a team in a fast-paced environment.
• Bilingual communication skills are a plus.

Location: Steward Medical Group · 1107.72070 Hawthorn Business Office
Schedule: Full Time, Day and Evening, as schedule

• Register patients, collects appropriate co-pays, deductibles and other related payments that are due.
• As part of the check-in process, we provide new patients with a patient registration form and copies of insurance cards for file. Register patients into the computer system.
• Verify existing patients’ demographics and insurance information at each visit;
• Check referrals and POS or paper, obtaining required authorization, eligibility verification and confirmation of registration information.
• Responsible for preparation of billing packets on a daily basis, which includes:
• Assuring that an insurance face sheet is attached to each encounter
• Checking off each encounter against the schedule
• Ensuring that each encounter has been confirmed in the system,
• Tracking and following up on any missing encounters
• Ensuring correct entries on day sheet
• Completion of the batch sheet checklist and all items listed on the checklist
• Ensuring that each batch is sent to bill by courier
• Any other billing responsibility as designated by the manager
• Schedule appointments accurately and efficiently within established scheduling protocols as appropriate
• Demonstrate courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers