Receptionist Supervisor - Eastwood Hall

at  Compass Group

RECEPTION SUPERVISOR - EASTWOOD HALL

We’re currently recruiting a friendly Reception Supervisor to provide first-class reception service for Eastwood Hall on a full time, shift pattern basis. Morning, Evening, Weekend and Public Holiday work is expected.
As a Reception Supervisor, you will work in a welcoming team to ensure that all staff and visitors are greeted and dealt with in a warm and efficient manner, work efficiently to maximise sales and customer satisfaction and maintain standards of operation while positively approaching all sales opportunities.
In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go above and beyond.
Great things happen when people get together in our spaces to meet, spaces to sleep and spaces to celebrate at Eastwood Hall. From leisure breaks, weddings and celebrations to conferences, meetings, training, and every business event in between our venue provides an informal atmosphere where you and our guests can be themselves.
We combine our spaces with a bigger family. Eastwood Hall is part of The Venues Collection - a division of Levy UK + Ireland.
Could you bring your spark to The Venues Collection? Here’s what you need to know before applying:

WHO WE ARE:

Levy UK + Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
At Levy UK + Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.
Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness

• Creating a warm and welcoming atmosphere for all staff and visitors in accordance with Company Policies and Company Standards Policy and to serve as an efficient point of contact during their stay.
• To be fully competent in the use of Opera PMS (extensive training will be provided), PDQ Machines, Telephone Switchboard and be able to train others in the use of these systems as required.
• To provide the highest possible standards when processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• To activate/reissue room keys in accordance with guest confidentiality.
• To verify/adjust billing for guests.
• To complete or handover any special duties or responsibilities that are assigned.
• To possess a great knowledge of the building and the services we offer
• To carry out reception duties on A.M. and P.M. shifts in line with the checklists, ensuring these are completed and signed off daily.
• To be fully aware of the Accident Reporting Procedure, Maintenance Fault Procedure and Fire Policy.
• To monitor staff attendance, sickness absence and annual leave
• To anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• To coordinate with Housekeeping to track readiness of rooms for check-in.
• Maintain correct standards of dress code, as per the grooming policy and cleanliness of work areas at all times.
• To be fully aware of the fire evacuation procedures.
• To report any accidents, involving guests and staff, and/or potential hazards to the Duty Manager.
• To ensure the accuracy of all information and respect its confidentiality.