Receptionist Team Lead GP Surgery

at  The Park Surgery

This is a part time Reception Team Lead role, hours to be agreed. Our core opening hours are Monday to Friday 08:00-18:30. Cover until 18:30 is required. Overtime is available to cover leave & absence and we ask all staff to help with this where possible.
To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Leading the Reception team. We have 18 receptionists in total working across two sites. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To support the reception team in a busy environment. To problem solve as and when required. To co-ordinate between the reception team, patients & The Management Team and Partners. To maintain accurate and timely computerised data.
To keep the Practice premises to the quality and safety standards agreed. Responsibilities The following are the core responsibilities of the reception team lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The reception team lead is responsible for supervising and supporting the reception team & working with the Reception Manager, ensuring they achieve their primary responsibilities.
Reception Team Lead will be responsible for, Maintaining and monitoring the practice appointment system Reception team appraisals Feedback & coaching for reception staff Training new receptionists Ensuring compliance training is up to date Trouble shooting & Problem solving Ensuring high standards within reception Newsletter & Communication to the reception team Facebook & website posts for sharing information to patients Helping with NHS App queries. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Promote a positive attitude within the reception tea

Please refer the Job description for details