Receptionist/Telephonist

at  Brachers LLP

• We are looking for a Receptionist/Telephonist to support our a friendly General Office team in our Maidstone office.This is a fantastic opportunity if you are passionate about client services and enjoy meeting and speaking to people. This role will be based in our head office in Maidstone, Kent and will report into the Building Services Manager.This is a full-time role and flexibility is required between the core hours of 8am and 6pm Monday to Friday dependent on business demand (35-hour week), on a rota basis.THE ROLEYou will be the first person our clients, prospective clients and visitors speak to and so you must be welcoming and have the ability to communicate information effectively about our business. There is a need to lead by example as our brand ambassadors for the firm, ensuring the highest standard of care and service to all clients, visitors, callers and stakeholders.The team currently consists of a Building Services Manager, Building Services Assistant, 2 other Receptionists/Telephonists and a General Office Administrator. As part of this role you will undertake a variety of duties, including but not limited to:
• Providing excellent customer service to clients, guests, callers, walk-ins etc
• Understanding clients, guests, callers needs, to enable them to be referred to the appropriate person/team
• Crafting the overall client experience either face to face or over the telephone
• Provide housekeeping duties to ensure that the internal and external client areas are kept safe, tidy and clean at all times
• Relay voicemails and other messages to the proper location within the firm
• Enforcing basic security procedures by monitoring the log book, assisting in emergency evacuation situations and ensuring client parking spaces are available
• Scheduling the booking of meeting rooms
• Providing refreshments for meetings
• General administration and reception dutiesARE YOU THE RIGHT PERSON?The role would suit a people person who works well under pressure, learns quickly and can prioritise their workload, using their initiative when required. You will need to be enthusiastic and self-motivated, with a flexible and positive attitude, capable of establishing immediate rapport. You should actively promote exceptional client care and service delivery, with the ability to handle conflicting demands and/or challenging situations. Equally important, you will have an excellent speaking voice, excellent listening and communication skills, interpersonal skills and computer skills. Whilst previous experience in a similar role is preferential, we welcome applications from all levels.WHY BRACHERS?We’ve been delivering legal services for over 125 years and we’re passionate about enriching people’s lives with collaborative and client-focused legal support. We believe in empowering the people we work with to succeed, combining our legal expertise with innovation and great communication to achieve the right result and deliver on our promise, to be ‘with you all the way’.This promise also extends to the wider communities we serve, as part of our belief in making a positive difference to our local area. That’s why, alongside our work with our clients, we focus on charitable giving, minimising environmental impact and fostering diversity and inclusion to contribute to a more sustainable future for our firm and our community.
  Achieving our vision and ambition comes down to our people and at Brachers you’ll find people with drive and ideas underpinned by impressive skills and expertise, who see opportunity in challenge, embrace change and are committed to delivering the best service. We have an open, supportive and friendly culture, where collaboration and innovation are encouraged and where people feel happy. This is endorsed by feedback from our staff, which informed our accreditation by employee engagement specialist, Best Companies, as an ‘outstanding’ place to work.We value the contribution each person makes to our firm and in return we invest in their professional and personal development so that they can progress and have a rewarding and interesting career. We’re proud to have created a workplace where our people are given the right balance of support and autonomy to take initiative, make decisions and take ownership of their career journey.Alongside this, we offer a range of benefits, including a competitive salary, annual discretionary bonus scheme, annual salary reviews, hybrid working, pension, up to 27 days holiday per year, a paid volunteering day (in addition to holiday), life assurance, private medical insurance, group income protection, staff discounts, social events and much more.

Please refer the Job description for details