Receptionist (Temporary)

at  South Dakota State Government

Job ID: 28985- Receptionist (Temporary)
Agency: Department of Health
Location: Rapid City
Minimum Salary: $16.07 - 18.90
Closing Date: Open Until Filled

ABOUT US:

The South Dakota Department of Health’s programs and services help prevent illness and injury, promote healthy places to live, work and play; provide education to help people make good health decisions; prepare for, respond to, and prevent public health threats; and support efforts to enhance quality and accessibility of healthcare. Our services touch the lives of every person in South Dakota. We recognize that employees are our most valuable resource, and we are committed to promoting a culture of excellence in the Department of Health. We trust our employees to be innovative, challenge existing processes, and make the best decisions. We are interested in employing a culturally diverse and skilled workforce that exhibits the values of leadership, accountability, communication, integrity, and teamwork. Public health is a diverse and growing field that offers many career options for people from a variety of educational backgrounds. Imagine yourself as part of a winning team that is making the lives of South Dakotans healthier and safer.
Please visit our website at http://doh.sd.gov/ for further information about the Department of Health and the WIC Program.

JOB SUMMARY:

This position will assist with the provision of WIC services for individuals, families, and communities. Set the tone for excellent customer service within the office environment. Provides receptionist support which includes tasks such as composing and finalizing correspondence, establishing, and maintaining filing systems, creating, and maintaining databases, gathering and providing information, and recording fiscal activities to support office operations. Provide support for answering telephones, greet and direct visitor to provide requested information or services, review forms, documents or materials for errors and completeness. File and retrieve a variety of materials to maintain records. Gather information, maintain manuals, publications, record and organize information. Open and route mail and complete mailings. Compose and finalize letters, narratives memos, and forms. Respond to requests or questions regarding routine program operations to disseminate information and aid clients and the public. Make travel arrangements. Work in collaboration with the WIC Team.

• Provide services for the entire Local Agency service area.
• Assist case managers with appointment reminders and cancellations.
• Answer and route telephone calls; greet and direct visitors to provide requested information or services.
• Retrieve office voice messages and route to appropriate person, as needed.
• Check participants into WIC-IT screen.
• Scan in medical and other documents and notify case manager.
• Send out mailings and faxes as requested.
• Review routine forms, documents, or materials to check for errors and verify completeness.
• Electronically files and retrieves a variety of materials to maintain records.
• In coordination with team will help maintain Resource Referral List.
• Contact participants to ensure they have the required proofs to provide to case manager prior to certifications.
• Opens and routes incoming office mail. Sorts and bundles outgoing mail.
• Monitor Office DOH email and forward to appropriate party as needed.

General Requirements:

• Graduation from high school
• Bilingual preference (Spanish) - Preferred

Knowledge, Skills, and Abilities:

Knowledge of:

• English language, including grammar, spelling, and punctuation;
• modern office equipment, practices, and procedures;
• basic bookkeeping principles;
• microsoft Suite software applications (e.g., Word, Excel, PowerPoint);
• department-specific rules, procedures, and functions.

Ability to:

• type accurately for positions requiring keyboarding.
• gather, compare, and summarize data from diverse sources.
• operate various office equipment efficiently.
• communicate information clearly and concisely, both orally and in writing.
• review, comprehend, and interpret materials effectively.
• establish and maintain effective working relationships with colleagues and the public.
• proofread and edit solutions to arithmetic problems, including addition, subtraction, multiplication, division, and percentages.
• transcribe material accurately from machine dictation.
• formulate logical and reasonable conclusions based on available information.
• apply literacy and language skills to meet the needs of diverse populations.

• Provide services for the entire Local Agency service area.
• Assist case managers with appointment reminders and cancellations.
• Answer and route telephone calls; greet and direct visitors to provide requested information or services.
• Retrieve office voice messages and route to appropriate person, as needed.
• Check participants into WIC-IT screen.
• Scan in medical and other documents and notify case manager.
• Send out mailings and faxes as requested.
• Review routine forms, documents, or materials to check for errors and verify completeness.
• Electronically files and retrieves a variety of materials to maintain records.
• In coordination with team will help maintain Resource Referral List.
• Contact participants to ensure they have the required proofs to provide to case manager prior to certifications.
• Opens and routes incoming office mail. Sorts and bundles outgoing mail.
• Monitor Office DOH email and forward to appropriate party as needed