Receptionist

at  The Roseate Villa Bath

We are looking for an enthusiastic, talented and dedicated Full Time Receptionist to join our luxury hotel brand.
The Roseate Villa Bath occupies a quiet corner of the city, moments’ walk from the heart of the iconic Bath, a city favoured for its heritage and cultural tourism. The Roseate Villa Bath is an intimate, luxury Bath hotel offering 21 exquisitely appointed rooms and suites, a signature restaurant and lounge for afternoon tea, and the best cocktail bar in Bath.
The ideal candidate must be a very responsible individual, with great customer focus and possess the right attitude.

ENTRY REQUIREMENTS:

• Front Office experience within a 4/5* star environment is required.
• Excellent customer service skills.
• Enthusiastic in delivering service excellence.
• Possess the ability to work under pressure whilst maintaining attention to detail.
• Has an excellent command of English, both spoken and written.
• Display a polite and professional attitude to internal and external guests

• Creating a welcoming atmosphere for all guests.
• Ensuring each guest is escorted to their room and familiarized with the facilities of the hotel.
• Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorization obtained for all credit cards.
• Being aware of all daily functions, events, VIPs and group arrivals.
• Be proficient in Front Office operations such as check-ins, check-outs, answering the phone and reservations.
• Be completely knowledgeable of our room categories, layouts, and features, as well as with sales types, guest types, VIP codes, and room rates.
• Knowledge of computerized PMS system.
• Handle guest requests and complaints in a careful and courteous manner ensuring guest satisfaction and providing Front Office Management with sufficient backup information.
• Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross selling to food and beverage outlets.