Receptionist

at  The Royal Wolverhampton NHS Trust

To provide efficient and confidential support to the Urgent Treatment Centre, by delivering a comprehensive, high quality, accurate reception service. Ensure that all enquiries are completed according to departmental procedures and within set quality standards. To provide a comprehensive service where the service user/professionals receives a full explanation and response to their enquiry. To communicate accurately by telephone, email and other appropriate means.To keep accurate records of all referrals into the Service.
To accurately complete any documentation that is required to process referrals into the service. To accurately record patient details on System One and any other IT programmes as required. To file all registration documents and keep in the department for statistics and auditing purposes. To maintain an effective electronic and paper based filing system.To be directly involved in any pilots, programmes or initiatives within the Urgent Treatment Centre.
To Support all staff at the Urgent Treatment Centre to ensure that the service runs effectively and efficiently. To provide reports from the system as required and send appropriately as instructed. To use a variety of communication styles to ensure effective telephone/face to face communication; this includes working with those who may have difficulties in communication, who are vulnerable, from a range of cultural backgrounds. To deal with and support patient pathway as they are developed and agreed within the health care system.
To continuously work to develop systems that will improve the efficiency, effectiveness and support the smooth running of the department. To undergo and training/development as required. To assist in training new starters. To adhere to all local and Trust wide policies and procedure.
To ensure that effective lines of communication are maintained between the service and other members of the Trust. To act as a first point of contact for people contacting the department, either by telephone or in person, presenting at all times a welcoming, friendly and helpful attitude. To liaise with staff at all levels across the Trust on matters relating to the department. To liaise with professional groups, individuals and agencies regarding the department.
Attending meetings, taking notes/minutes if required

Please refer the Job description for details