Receptionist

at  Trinity Medical Centre

The role entails covering 3 main areas within the remit of Reception with a normal working week covering a mixture of all 3. Call Centre duties - Answering calls from patients to request appointments ensuring sufficient information is taken to enable Access team to care navigate patient to the correct clinician or service, deal with minor complaints, answer general queries, liaise with other practice staff to resolve more complex queries. Customer service skills are essential is this element of the role. Front Desk - Dealing with the much of the same types of queries as call centre including new registrations and directing patients around the building.
Administrative tasks - Appointment tasks, new registration forms, scanning and coding and other admin based tasks

Please refer the Job description for details