Receptionist - UAE National

at  The Aquila School

EXPERIENCE

2 to 3 years experience

SKILLS AND KNOWLEDGE

Answering queries from parents and staff, attending telephone calls, completing other admin tasks given
In addition, all staff are required to carry out any tasks required by the school or the regional office to facilitate the smooth day to day running of the school
To be line managed by the school head of admissions
Holidays- 30 days per year
Hours of work: 7:15am to 4:00pm or 7:30am to 4:15pm Monday to Thursday and from 7:15am to 12:00noon on Friday’s (and up to 4:00pm on a Friday every 3-4 weeks as per a rota system)

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

• Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
• Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
• Resilience. Can deal with setbacks and challenges calmly and effectively.
• Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
• Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
• Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
• Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
• Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively.

Core purposes:

• To welcome visitors to our school and deal with queries from families, visitors, staff and children
• To take a varied and active role in the day to day running of our busy school
• Supporting the school in its vision to be the school of choice for the community
• To support the registrar with the requirements of the local regulator

Key duties include:

• To ensure children are safe and well cared for at all times
• Answering the telephone, screening and directing calls
• Cross checking attendance to ensure accurate registration of pupils
• Updating lists, records and contact details to maintain the school database
• Taking and relaying communications
• Greeting visitors and providing refreshments
• Providing information to both callers and visitors
• Providing general administrative and clerical support to the leadership of the school
• Supporting with school marketing and admissions activities
• Assisting the registrar with the registration process for new pupils (KHDA registration, documents collection, …etc.)
• Making sure the pupils’ data on Engage is up to date (addresses, contact numbers, email addresses, …etc.)
• Assisting the registrar in processing the educational licenses on time
• Applying for any special approvals (if applicable) in line with ministry expectations
• Assisting the registrar by coordinating with parents regarding required documents so that registrations are completed within agreed timelines, ensuring that the submission of the end of year results, pupils’ promotion & transfer etc. are completed within an agreed time frame.
• Compiling and generating ministry required pupil records (manual or online records)
• Assisting with school cover duties when neede

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

• Learning & Getting Better. Continually demonstrates personal commitment and passion for learning and getting better using evidence and feedback; supporting others in their continual learning, development and growth.
• Outcome driven. Can be counted on to find solutions. Is consistently looking to exceed goals and is focused on KPIs.
• Resilience. Can deal with setbacks and challenges calmly and effectively.
• Community Focus. Is committed to meeting and exceeding the needs and expectations of our students and their families.
• Integrity & Ethical Management. Has the ability to work ethically and with integrity; helps others feel valued; upholds and models the ISP Vision, Purpose and Principles.
• Agile. Responds and adapts to changing circumstances; manages and solves problems by providing solutions in a climate of ambiguity.
• Planning & Decision Making. Makes decisions on the best course of action and then plans, organises, prioritises and balances resources to achieve the desired outcome.
• Diversity & Equity. Has the sensitivity, awareness and skill to understand the values, behaviours, attitudes and practices across cultures that supports all children and adults to learn and work effectively