Receptionist

at  Ufford Park Resort

KEY SKILLS:

• Friendly, informative and approachable
• Excellent communication skills
• Efficient and confident with speaking on the phone and working with computers
• Attention to details
• ‘Can do’ attitude
• Calm under pressure during busy periods
• Resilient and calm attitude when dealing with face-to-face complaints
• Ability to use own initiative and problem solve

ABOUT US

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.
Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces
Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.
Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.
Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast
Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

PRIMARY JOB PURPOSE:

An exciting opportunity has arisen for a Receptionist to join our team. The successful applicant will assist in ensuring the smooth running of the front desk and all reservation and reception duties.
They will maximise customer satisfaction and maintain good customer relations, ensuring adherence to all procedures, dealing with advance reservations, checking in of guests and preparation of bills. They will ensure excellent service at all times and accurately complete all reception and reservation documentation to provide the best guest experience.

ROLES AND RESPONSIBILITIES:

• To answer the switchboard in a friendly and efficient manner
• To ensure all calls are passed to the relevant department/persons
• To have full up-to-date knowledge of the hotel and services
• To take reservations and enter bookings on to the system
• To allocate guest rooms and check guests in
• Take pre-payments on check-in and block room if needed.
• To liaise with Housekeeping throughout the course of the shift informing them of room moves, special requests, extra departures etc to ensure no problems occur
• To assist guests with any queries throughout their stay
• To check guests out ensuring bills are paid and receipted correctly
• To balance cash and bills at the end of each shift. To be responsible for the float while on duty
• Assist when needed to take luggage to bedrooms
• To maximise selling opportunities by adding customer value at every opportunity
• To handle customer complaints promptly and professionally, demonstrating genuine customer care.
• To undertake other duties requested by management
  This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.