Receptionist

at  University of Derby

JOB DETAILS

Responsible to
Reception Team Leader
Location
Kedleston Road, Derby Campus
Closing date
Sunday 10 November 2024
Salary
£24,579 to £25,332 per annum, pro rata (for exceptional performers, there is scope for further progression up to £29,132 per annum, pro rata)
Job grade

ATOS 3

Reference
0464-24
Contract type
Permanent
Post type
Part-time
Adaptive working type
Onsite
This role will be based on site, primarily in the named location.
About the University
We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.
The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.
We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.
Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.
About the College/Department
This role will sit within our Security and Reception team in the Campus Life department. Our security and Reception teams work to promote and maintain a safe, secure and pleasant environment for all.
Our reception team are key to the University’s success. Generally being the first interaction customers and visitors will have with us, the service they receive from our receptionists and the team will shape their experience.
About the role
This will be a part-time (23 hours per week) position working Mon-Fri between 08:00 to 17:30 hours. The role will be based at our Kedleston Road campus but may require occasionally covering reception duties at our other locations in Derby.
You will be responsible for providing a welcoming, safe and secure environment, whilst encouraging all site users to promote a secure environment through their own conduct.
You will also be responsible for providing advice, guidance, and support on all reception enquiries, across multiple sites, ensuring continued excellence in performance, profile and service at all times. Your role will be key to ensuring excellent customer service delivery.
About You
We are seeking a customer-focused team player with a keen eye for detail to join our team. The ideal candidate will have experience working in a busy customer service environment, demonstrating the ability to manage customer expectations and effectively handle challenging situations.
The successful candidate will also be able to provide evidence of delivering excellent customer service, showcasing their dedication to ensuring a positive customer experience.

Principal accountabilities

• To greet people entering University of Derby sites in a professional and friendly manner and to ensure they are directed to the correct location.
• To deal with all reception switchboard enquiries efficiently; providing accurate and timely information to callers. Taking and relaying messages promptly and following all enquiries through to a satisfactory conclusion.
• Encourage all users to promote a secure environment through their own conduct, by providing advice, guidance and support and liaising with university security team where concerns are identified.
• To maintain a tidy reception area to the highest standard.
• To be vigilant against unauthorised access to sites and inform security personnel of concerns in a timely manner.
• To provide support and management of the university visitor management system
• To support the Reception Team Leader in the management and release of keys.
• To work with departments and ensure continuous smooth running of the business in maintained.
• To provide administrative support to the Head of Security as and when required.
• To provide first-aid cover and act as a fire coordinator as and when required.
• To provide flexibility of work patterns to cover occasional evening and weekend work to meet business needs.
• To be prepared to adjust working hours and arrangements were necessary.
• To undertake any other duties as seen appropriate by the Head of Security.
• Undertake other duties as appropriate to the grade of the post.

Person specification

QUALIFICATIONS

• GCSE Maths and English at grade C or above or equivalent qualifications

EXPERIENCE

• Proven experience in a similar, busy customer service environment.
• Proven experience of taking ownership of customer experience.
• Proven experience of providing excellent customer service.
• Experience of multi-tasking and handling challenging situations whilst managing customer expectations.

SKILLS, KNOWLEDGE AND ABILITIES

• Knowledge of customer service standards, practises and policies.
• Fully competent in the use of MS applications such as Excel, Outlook, Word and Teams.
• Excellent organisational skills.
• Excellent interpersonal skills.
• Strong literacy and numeracy skills, with meticulous attention to detail.
• A clear and thorough communication style both verbally and in written form.

BUSINESS REQUIREMENTS

• Willingness and flexibility to travel and work between University and external sites and perform reception duties when required.

Benefits

• Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
• Local Government Pension Scheme
• Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
• Access to a variety of staff discounts at high street retailers
• Discounted onsite gym
• Discounted access to Devonshire Spa
• Cycle to Work scheme
• A flexible working environment
• A commitment to personal and professional development

Find out more about rewards and benefitsFind out more about rewards and benefits
Key contact
For further information and informal enquiries regarding the role, please contact Amer Shams, Head of Security via a.shams@derby.ac.uk
For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.uk.
Be part of something extraordinary, apply now

• To greet people entering University of Derby sites in a professional and friendly manner and to ensure they are directed to the correct location.
• To deal with all reception switchboard enquiries efficiently; providing accurate and timely information to callers. Taking and relaying messages promptly and following all enquiries through to a satisfactory conclusion.
• Encourage all users to promote a secure environment through their own conduct, by providing advice, guidance and support and liaising with university security team where concerns are identified.
• To maintain a tidy reception area to the highest standard.
• To be vigilant against unauthorised access to sites and inform security personnel of concerns in a timely manner.
• To provide support and management of the university visitor management system
• To support the Reception Team Leader in the management and release of keys.
• To work with departments and ensure continuous smooth running of the business in maintained.
• To provide administrative support to the Head of Security as and when required.
• To provide first-aid cover and act as a fire coordinator as and when required.
• To provide flexibility of work patterns to cover occasional evening and weekend work to meet business needs.
• To be prepared to adjust working hours and arrangements were necessary.
• To undertake any other duties as seen appropriate by the Head of Security.
• Undertake other duties as appropriate to the grade of the post