Receptionist

at  Veda Wellness Ayurvedic Medical Center

Job Summary:
The Receptionist serves as the first point of contact for patients and visitors at our Ayurvedic clinic in Dubai. The primary responsibility is to manage the front desk operations efficiently, providing exceptional customer service and administrative support to ensure a smooth patient experience.
Key Responsibilities:
1. Front Desk Management:
- Greet and welcome patients and visitors in a friendly and professional manner.
- Answer phone calls, respond to inquiries, and direct calls to appropriate staff members.
- Schedule and confirm appointments using the clinic’s management software.
2. Patient Coordination:
- Assist patients with the registration process, ensuring all necessary forms are completed accurately.
- Manage patient files and records, ensuring confidentiality and compliance with data protection regulations.
- Coordinate with doctors and therapists to maintain an efficient flow of patients through the clinic.
3. Administrative Support:
- Handle billing and payment processes, including processing insurance claims and issuing receipts.
- Maintain the reception area, ensuring it is clean, organized, and stocked with necessary supplies.
- Manage incoming and outgoing mail and courier services.
4. Customer Service:
- Provide information about the clinic’s services, treatments, and products.
- Address patient concerns and complaints promptly and professionally.
- Promote a positive and welcoming atmosphere in the clinic.
5. Communication:
- Communicate effectively with clinic staff to coordinate patient care and clinic operations.
- Assist in the preparation of clinic reports and documentation as required by the clinic manager.
6. Marketing and Promotion:*\
- Support clinic marketing efforts by distributing promotional materials and informing patients of ongoing offers and new services.
- Assist in organizing and promoting health talks, workshops, and community events.
Qualifications and Skills:
- Education: High school diploma or equivalent; additional qualifications in administration or healthcare management are a plus.
- Experience: Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
- Skills:
- Excellent verbal and written communication skills in English; knowledge of Arabic or other languages is an advantage.
- Proficient in using office software (e.g., MS Office) and clinic management software.
- Strong organizational and multitasking abilities.
- Customer-oriented with a friendly and approachable
- Basic knowledge of Ayurvedic principles and treatments is preferred but not mandatory.
Job Type: Permanent
Pay: AED3,000.00 - AED3,500.00 per month

Experience:

• Recpetionist: 1 year (Preferred)

Language:

• English (Required)

Please refer the Job description for details