Receptionist

at  Verve Senior Living

Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of helping seniors live longer, better. Oh, and you’ll also have a lot of fun doing it. Want to join us?

BACKGROUND/QUALIFICATIONS

• Minimum of grade 12 education required.
• Minimum two years experience in a receptionist or clerical role within a hospitality setting is considered an asset.
• Basic bookkeeping experience is preferred.
• Has proven typing and general office administration skills.
• Must be able to communicate effectively, both written and verbally, in the English language.
• Be able to work with minimal supervision and demonstrates a strong ability to problem solve.
• Has proficient computer skills (i.e. Microsoft Office Suite, Word and Excel).
• Has demonstrated multi-tasking skills and the ability to work well independently and in a team environment.
• A resident-oriented individual, whose visions and values align with those of the residence.

ACCOUNTABILITY OBJECTIVE

Our Receptionists are the heart of our community – they are our guest experience ambassadors! Welcoming guests into our community with a smile, and setting the tone for their experience, Receptionists are responsible for providing exceptional customer service while upholding a high standard of excellence which represents a key value of our residences. Under the direction of the Office Manager, provides administrative support including clerical and reception duties for the efficient operation of the residence.

KEY RESPONSIBILITIES

• Participates in and adheres to continuous quality improvement standards.
• Welcomes and greets residents and visitors of the home. Answers and directs telephone calls in a professional and courteous manner.
• Assists in ordering, maintaining and monitoring of office supplies and/or store inventory.
• Fields inquiries including marketing calls and directs them to the appropriate department in a timely manner.
• Communicates with the Marketing department to ensure a smooth move-in for all residents, which includes welcome packages, resident orientation, allocation of keys, etc. In absence of marketing staff ensures appointments are booked and tours are given.
• Provides clerical support to the management team and other staff (i.e. data entry, photocopying, faxing filing, minutes, spreadsheets, etc).
• Assists with the security of the Residence by monitoring incoming and outgoing residents, guests, and other people.
• Ensures reception area is kept neat and tidy.
• Processes incoming and outgoing mail. Accepts and signs for deliveries and ensures accurate paperwork flow.
• Records and stores lost property.
• Implements and maintains systems for tracking guest meals, including on POS system, revenues from services, added services and special event revenue.
• Responsible for communications and public relations with residents, family members, staff and general public.
• Assisting Life Enrichment with the set-up of take-down for programs, activities and special events, as required.
• Creates and distributes the daily resident census.
• Maintains necessary contact lists (i.e. residents, emergency, family members, etc).
• Maintains effective communication, both written and verbal with co-workers. Uses the appropriate lines of communication with supervisory staff.
• Performs other duties as assigned by the Office Manager or delegate.
• Complies with all corporate policies and procedures.
• Completes all required mandatory training/education.
• Complies with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System/Globally Harmonized System. This includes recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, as well as participating in in-services and fire drills. Participates in the ongoing Fire Prevention, and Pest Control programs and any other programs as required.