Receptionist

at  Virginrose Resorts

Virginrose Resorts is designed for the discerning Traveler, Tourist, Corporate organizations, Government agencies and International delegates that desire excellent service, homey environment, state of the art facilities, perfect Spa treatment, good old wine and delicious meal (continental and local). Our Chef with his team is in waiting, ready all day to offer you and your guests any choice of delightful Nigerian and Continental dish from Breakfast through to Dinner and accompanied by an excellent selection of global wine. The need to exceed your expectations, is the aim of our restaurant and bar, as they are focused and unique in Business–Launch; Buffet or A’lacarte for your traditional and international cuisine.
We are recruiting to fill the position below:

REQUIREMENTS

• Candidates should possess a Degree in Hotel Management or other relevant field with a minimum of one year experience
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role is a plus.
• Experience with hotel reservations software, like Biodux is a plus.
• Customer service attitude.
• Excellent communication and organizational skills.

• Greeting and welcoming guests upon arrival.
• Performing all check-in and check-out tasks.
• Answering inquiries from guests about hotel services, facilities, and hours of operation.
• Providing information about the hotel, available rooms, rates and amenities.
• Responding to clients complaints in a timely and professional manner.
• Liaising with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests needs.
• Upselling additional facilities and services, when appropriate.
• Managing online and phone reservations.
• Informing customers about payment methods and verifying their credit card data.
• Registering guests collecting necessary information (like contact details and exact date of their stay).
• Ensuring all guest information is accurate and up to date.
• Maintaining updated records of bookings and payments.
• Maintaining a clean and organized front desk area.