Record to Report CRM Analyst

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position

ACCOUNTABILITIES:

Coordinate and perform complete, stringent and timely financial tasks including but not limited to:

• Reconciliation of bank accounts
• Posting and reconciling of AR transactions
• Cash application
• Clearing of AR and bank suspense accounts
• Creation of Customer Manual Invoice
• Manual corrections
• Customer Credit Analysis
• Maintenance of customer credit Master Data
• Dispute Management
• Handling incoming calls and emails in a timely manner
• Participate in projects as the technical expert of AR processes sharing and discussing AS IS processes
• Coordinate and support resolution of gaps found during projects implementation
• Coordinate and support tests and documentation when participating in projects
• Seek for cross communication aiming resolution of issues
• Provide help to team members in need of assistance due to workload or lack of expertise issues
• Foster team environment
• Support free flow of communication/information within team
• Display high integrity on the job and comply with the Roche guidelines.
• Perform various assignments in flexible manner as business needs warrant (including cross-geographic or cross-functional tasks that might arise as business evolves)
• Actively participate in workshops, meetings and work-related team events.

RESPONSIBILITIES:

• Have a deep knowledge of accounts receivable daily tasks and processes, including process flows and systems
• Propose and coordinate process and system improvements
• Close communication to global organizations sharing best practices with the team and following through implementations
• Be able to organize tasks and workload with limited direction
• Follow the instructions regarding the daily work coordination

Coordinate and perform complete, stringent and timely financial tasks including but not limited to:

• Reconciliation of bank accounts
• Posting and reconciling of AR transactions
• Cash application
• Clearing of AR and bank suspense accounts
• Creation of Customer Manual Invoice
• Manual corrections
• Customer Credit Analysis
• Maintenance of customer credit Master Data
• Dispute Management
• Handling incoming calls and emails in a timely manner
• Participate in projects as the technical expert of AR processes sharing and discussing AS IS processes
• Coordinate and support resolution of gaps found during projects implementation
• Coordinate and support tests and documentation when participating in projects
• Seek for cross communication aiming resolution of issues
• Provide help to team members in need of assistance due to workload or lack of expertise issues
• Foster team environment
• Support free flow of communication/information within team
• Display high integrity on the job and comply with the Roche guidelines.
• Perform various assignments in flexible manner as business needs warrant (including cross-geographic or cross-functional tasks that might arise as business evolves)
• Actively participate in workshops, meetings and work-related team events