RECOVERIES ANALYST (M/F/D)

at  SEFE Marketing Trading

IN SHORT

We are seeking a proactive and ambitious individual to join our Commercial Operations function in Manchester on a fixed term basis.
In this role, you will support various processes within the Credit Control department, with a primary focus on site visit administration and third-party debt recovery administration.
We are not seeking someone with extensive experience; rather, we are looking for an individual eager to acquire new skills and build a career. We want someone who believes that “good” isn’t good enough – it must be great. We seek a driven individual who loves to learn and thrives in a supportive and highly innovative environment.

WHAT YOU WILL BRING

We are seeking a candidate with exceptional investigative skills and an agile mindset. This individual should be able to adapt and respond swiftly to a variety of queries and thrive on challenges. Additionally, they should possess excellent telephone and tracing activity skills, all while keeping the overall team goal of protecting the debtor book in mind.

• Fluent in English with outstanding written and verbal communication
• Diligent and dependable
• Capable of working both independently and as part of a team
• Strong communication and negotiation skills preferred
• Results and target-driven
• Quick learner across multiple systems
• Thrives in a busy, fast-paced environment
• Exhibits a “can-do attitude” in delivering agreed solutions

ABOUT US

Securing Energy for Europe – it’s a simple statement, with a bold ambition. SEFE is not just our name, but also encompasses everything that drives us. To accomplish this, we’re taking immediate action to secure gas supply – but also looking forward, to explore our role in the European energy transformation and how we can contribute to a stable and sustainable future.
SEFE, an international energy company, ensures the security of supply and drives the decarbonisation of its customers. SEFE’s activities span the energy value chain, from origination and trading to sales, transport, and storage. Through its decades-long expertise in trading and the development of its LNG business, SEFE has become one of the most important suppliers to industrial customers in Europe, with an annual sales volume of 200 TWh of gas and power. Its 50,000 customers range from small businesses to municipalities and multinational organisations. By investing in clean energies and especially in the hydrogen ecosystem, SEFE is contributing to the energy transition. The company employs around 2,000 people globally and is owned by the Federal Government of Germany.
Our international teams work across locations in Europe, Asia, and North America. We’re passionate about energy and the important role it can play in shaping a better future.
Securing energy – now and for the future.

Working within the Credit control department and the wider business, responsibilities include:

• Managing and administering site visit results
• Exploring various communication channels to resolve queries efficiently.
• Effective management of customer driven queries from vendors
• Telephony support on incoming outsourcing line
• Administering of closure files and end of cycle reviews
• Liaison with agents based at third party management teams, including debt recovery agencies, solicitors, meter disconnection specialists
• Close collaborations with internal teams to resolve technical and contentious blockers within the debt recovery and termination cycle
• Minimise risk, ensuring all queries are managed within timely SLAs
• Contribute to team meetings and support senior recoveries personnel with recommendations for improvement.